Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Professionalism service
Called in regards to concerns about placing a claim online and Alice walked me through the process and what I needed to do. Also asked her another question which I should of checked on long ago and again gave me all the information and what I needed to do now and in the future. Love Trupanion!! ALWAYS exceeds expectations on customer service with the friendliest and most knowledgeable customer service team and very quick response and payment of claims. Thank you to the Trupanion team for always being there!!
Insurer: Trupanion
By: Nancy
You guys are awesome.
You guys are awesome. It is easy to file claims and you are prompt in replying receipt of claim and sending reimbursement checks. My dog is in good hands!
Insurer: Trupanion
By: Alice
Trupanion is the great
Trupanion is the great they was there and help me with my bill , didn't give hard time and pay the 90% early for my dog surgery, thank you so much for everything
Insurer: Trupanion
By: Magda
Direct deposit
Aubree initiated setting up direct deposit which I had intended to do but then forgot.
Insurer: Trupanion Canada
By: Lynn
I love Trupanion
I love Trupanion and recommend you to everyone I know. The processing of claims have been fast and easy. The only holdups are due to the Veternarian's not providing records in a timely manner.
Insurer: Trupanion
By: Mary
Why have I never had Nationwide Insurance for my pet before?
Our cat, Bob T Cat, is the first animal we have ever had with insurance. I always thought it was a waste of money because nothing would be covered. Boy was I wrong! I am amazed at what items his insurance covers and how quickly the claims are processed and paid. The ability to get payments electronically is also a blessing. I will never own another pet without Nationwide insurance and would highly recommend it for anyone that owns a pet.
Insurer: Nationwide
By: Debbie
When my Vet said surgery, I knew we were covered and didn't worry about cost.
When the Vet said TPLO surgery, I knew we were covered and didn't worry about the cost. Once I filed the claim, I got an email stating the claim will be reviewed. It was no more than 10 days later I received my money electronically, I have made claims before for another family pet and again swift and prompt service. The way in which you file is easy, it takes less than 5 minutes to file a claim.
Insurer: Nationwide
By: Lisa
The easiest claim I have ever submitted
I submitted my claims both by mail and by email. They were both so easy to navigate through. Not sure how the other Pet Insurance claim processes are but right now I am glad I went with nationwide. Shadow is too!!!
Insurer: Nationwide
By: Rebecca
I was receiving calls and emails that my account was overdue despite having been on auto payment for over a year.
I was receiving calls and emails that my account was overdue, despite having been on auto payment for over a year. She was helpful and took payment over the phone and made sure that I was signed up for autopay. Three hours later I received another call saying my account was overdue.
Insurer: Trupanion
By: Emily
Peace of Mind
I trust Nationwide to help me manage the care of my two Cavalier King Charles Spaniels. Whole Pet Wellness Plan premium seemed high at first; but, each time I take one of my dogs to the vet, I receive a 90% reimbursement check within a week of filing a claim. There is only a $250 deductible which you can spend on your first visit of the year. The Whole Pet Wellness Plan is definitely the way to go!
Insurer: Nationwide
By: Katherine