Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Raised rates with no notice and never responded to my request for info
They raised my rate 25% with no notice. I'm on auto-pay and suddenly I had less money than I thought that month. Lo and behold my premium was different! I sent customer service an email and two weeks later they still haven't written back. The least they can do is warn you when they are going to raise your premium, and maybe respond? I never actually used the insurance so I can't comment on that but if their response time is any indication stay away.
Insurer: Healthy Paws
By: Alexana
I'm so glad you covered rehab.
The initial reimbursement for the MRI and Surgery took a very long time, but after that, the coverage is being made more regularly.
Insurer: Nationwide
By: Jessica
Good but payment processing could be better.
Good company but payment processing is slow. 30 days is just too long when large vet Bill's need reimbursement. Otherwise, great customer service. Thank you.
Insurer: Nationwide
By: Rosemary
Quick and painless
I submitted my claim and received a response and reimbursement in a quick and simple way. My payment auto transferred to my bank and I am very impressed!
Insurer: Nationwide
By: Kristen
With Embrace you CAN afford to insure your pet
I looked for affordable pet insurance could not afford any ! Embrace let’s you choose your plan. Their customer service is by far the best. I turned in my first claim last week. It’s so easy one peice of paper your vet fills with your invoice. They have already paid my claim!! I chose direct deposit. Don’t look any further Embrace is what your looking for
Insurer: Embrace
By: Brenda
Pays in a timely manner and great service.
I have not had to use this insurance very often thankfully but when I have most recently for a holiday visit to the emergency vet. However, every time I have used it payment has been a timely manner. The few time I have had to call the service has been great. I recommend Nationwide whenever I can.
Insurer: Nationwide
By: Teresa
Nationwide is on your side!! I do feel like the policy is fair, clear, helpful and worthwhile.
Great service and love the ease of the online claims.
Insurer: Nationwide
By: Melissa
Solid pet insurance
As usual nationwide were prompt and efficient in resolving my claim with no hassle. The new direct payment method makes things even better.
Insurer: Nationwide
By: Michael
Very speedy!
Unbelievable - I just sent my claim form in yesterday, it was processed immediately and the check is on the way! Pets Best is The Best!!!
Insurer: Pets Best
By: GLORY
Fast service!
Nationwide’s service was fast. I submitted my claim and received the reimbursement within a reasonable period of time. Their personnel are very knowledgeable and helpful.
Insurer: Nationwide
By: Bernadette