Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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You guys are always the best.
You guys are always the best; fast replies and always fair in reimbursements.
Insurer: Trupanion
By: Edward
I have been very happy with Trupanion.
I have been very happy with Trupanion. Rates are reasonable and claims are processed quickly.
Insurer: Trupanion
By: Wayne
always get a fast respone to questions and refunds
always get a fast response to questions and refunds
Insurer: Trupanion
By: Joan
The incorrect checking account number was written so my auto deposit did not go through.
The incorrect checking account number was written so my auto deposit did not go through.
Insurer: Trupanion
By: Hideko
Carmen was great.
Carmen was great. Looked into the file on one of my pups and was able to save me a few dollars. And that wasn't the reason I called. Thank you so much.
Insurer: Trupanion Canada
By: Dave
Excellent service
Excellent service. I received the money promptly and I would highly recommend nationwide. Satisfied customer
Insurer: Nationwide
By: Patti
Claim for Cocoa's surgery
We carry accident/illness insurance for our fur baby, Cocoa. She had to have surgery for a ruptured disk in her neck. Of course, the surgery was quite expensive, and I have admit I was skeptical as to what they would actually pay, but that was for not! Our deductible was even reduced. Needless to say, I was so impressed with the ease of filing the claim, and how quickly it was processed and reimbursement sent. They kept me informed, via, email,thru the entire process, as well as posting on the portal. Customer service was great too. They quickly responded to emails I'd sent. I would highly recommend Embrace to anyone looking for pet insurance.
Insurer: Embrace
By: Madelyn
Excellent coverage when we most needed it.
Embrace reviewed our claims efficiently and we received reimbursement for all covered medical expenses promptly when our dog became very ill last year. Customer service is always very helpful in answering questions.
Insurer: Embrace
By: Beverly
This insurance saved my dog and me
My dog had sudden hip dislocations with no known cause. He had a number of tests and went an entire year in an out of slings before he needed surgery. He’s had two FHO surgeries and extensive physical therapy in the last 4 months costing upwards of $5k. The insurance has covered it all and I was reimbursed within 4 days of faxing the claim.
Insurer: Embrace
By: Ellie