Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Easy claim submission and payment process.
Easy to submit forms, no issues with the process. Was reimbursed for the majority of my kitty's tests and hospital stay. Claim process took about 1 month to process. So grateful to Nationwide!!
Insurer: Nationwide
By: Lisa
Nationwide is great!
I haven’t had a problem with Nationwide as of yet. They are pretty fast when it comes to claims and always update an EOB explaining what they are covering.
Insurer: Nationwide
By: Serenity
Best thing I have done for my pets!
The claims are always made easy and love that now it gets deposited directly into my bank. This was one of the best decisions I have made to add Pet Insurance! The company is also very thoughtful and helpful. Would highly recommend.
Insurer: Nationwide
By: Erica
Good policy—provides good service and great peace of mind.
My dog was attacked by some wild animal. I submitted three claims in all, and after the annual deductible, all costs were paid. I wish I could have submitted my claim by email, but my scans of the vet bills didn't go through, so I had to mail them. That slowed down the payment but I liked being able to check on the website to see the status of the claim
Insurer: Nationwide
By: Sheila
The best quick reimbursement no hassles
Form the vet fills out fair and quick reimbursement no hassle
Insurer: Nationwide
By: Marie
Trupanion is quick
Trupanion has quickly and efficiently, being very fairly.
Insurer: Trupanion
By: Albert
Trupanion is a great company.
Trupanion is a great company. When my dog has a medical expense Trupanion is always quick to get my reimbursement to me. I highly recommend them!
Insurer: Trupanion
By: Shana
very straight-forward
very straight-forward arranging payment through vet s office - timely response thank you!
Insurer: Trupanion
By: Russ
Processed in a couple of days
My pet was due for a regular check up. I paid the fee, uploaded the receipt for reimbursement, the claim was processed in a couple of days.
Insurer: Pets Best
By: Marcie
Ignored my claim letter, did not compensate for my dogs major injury “fibrocartilagenous embolism” even though it’s covered
My dog Oklee had an FCE in June. Nationwide covered a decent amount of what is on my major medical plan, except they did not cover any portion of his FCE!! I am furious at this. I have called and I was directed to send an explanation letter with all his paperwork and I heard nothing back. I have submitted multiple fce claims with no coverage. I have been a loyal insurance holder and I am incredibly frustrated with this.
Insurer: Nationwide
By: Katie