Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Always helpful and very prompt with refunds.
Always helpful and very prompt with refunds.
Insurer: Trupanion Canada
By: Marnie
He was very helpful in explaining why or how the premium jumped up so high.
He was very helpful in explaining why or how the premium jumped up so high. What is concerning is we haven’t presented a claim that qualified for payment but our premium for Mavis when up approximately $11.
Insurer: Trupanion
By: Nancy
Everything from your “pet-like” voices on the recording to the cooperative attitude of service reps.
Everything from your “pet-like” voices on the recording, to the cooperative attitude of service reps... and to the payment process is quite good.
Insurer: Trupanion
By: Randy
Love my ASPCA Pet Health Insurance
This is hands down the best decision I made outside of getting my dog. Great plans to choose from that fit your budget and easy to file a claim. Quick processing to boot!
Insurer: ASPCA
By: Carolyn
It's worth it
I have never had pet health insurance before, but I have a kid and two purebred kittens, so I thought it would be smart. Filing claims is easy online and the payments were quick.
Insurer: ASPCA
By: Tim
THANK HEAVENS FOR EMBRACE
i bought my policy about 5 years ago when my first dog was just a puppy.. then a year later added another puppy to my policy. i also bought the wellness package at the time i bought the policy. choosing EMBRACE was the best thing i have done. they are so responsive when i make claims. the later part of last year 2017 and continuing into this year i will have some big claims as my pups are having some problems.so far they have covered all claims without a fuss. i can only say great things about EMBRACE. THEIR WEBSITE IS TERRIFIC AND SO ARE THE EMAILS . VERY INFORMATIVE.
Insurer: Embrace
By: JACQUELINE
Well I submitted a claim on 15 January...
Well I submitted a claim on 15 January I was told that the check went out on the 23rd for $115 and today is February 2 and I still have not received the check the turnaround time that I was told was Generally three weeks I wish it was sooner Not pleased
Insurer: AKC
By: Marc
I missed a payment and I phone right away and rescheduled it.
I missed a payment and I phoned right away and rescheduled it. But then I got email saying check payment info but I already phoned to reschedule but had to phone again because of email then after I called and complained and they made sure it was on computer which was. Then after that call I received a phone call next day saying update my payment method. So I shouldn’t be getting calls or emails if I rebooked payment date. I’m not to happy about this. It made me angry and upset. It’s not right it kept happening after changed payment date. Fix your system
Insurer: Trupanion Canada
By: Guy