Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Fantastic and Wonderful
I called a couple of times asking about the reimbursement of my claim. I received it promptly and the 2 women that I talked to were just the nicest and caring women I have ever talked with.
Insurer: ASPCA
By: Catherine
Pre-existing conditions limit this pet insurance
I've used ASPCA pet insurance for several years now and have been fairly pleased with the service and benefits. My dog is now 15 years old so as he has gotten older then new ailments have come up. With this insurance, a illness that comes up this year is a pre-existing condition for next year and forward so nothing is covered for that illness after the current year. My dog can no longer be covered for his back or his liver which flare up usually once a year. I shopped around a couple of years ago and this was the only insurance that we take my dog due to his history so I am appreciative that we can still use this policy. Overall though, I think they have one of the best customer service departments of any industry I am a consumer of. Another good feature is the auto-reimbursement in my checking account. I still wait for dentist reimbursements to come in the mail but my pet insurance company can send directly to my checking account. I can also see the claims on line before I get the paper copy in the mail..
Insurer: ASPCA
By: Brian
Expensive premiums, slow reimbursement
I had my first reimbursements this year. First of all I learned that they do not use calendar years for reimbursements but your pet's birthday as the start of a new year so I paid two deductibles in 2017. Also, they were very slow examining my claim and it's been over 5 weeks since they said I would get my reimbursement checks and I still don't have them. I am looking for a more reasonable and customer friendly insurance company.
Insurer: Healthy Paws
By: Deeana
Nationwide's pet coverage has been excellent.
We purchased our policy for Reign when he was a puppy. We've had a few medical issues along the way and recently had him neutered at 1 year of age. All of out claims have been paid promptly and without any hassles. We are very happy with Nationwide and have recommended it to 2 other friends so far!
Insurer: Nationwide
By: Karyn
Fast, affordable, and easy
I've had to use ASPCA Pet Insurance a few times for my little guy, but the biggest claim I had was back in November when he was having some stomach issues. I met my deductible in that one visit and everything over that was covered and payment was remitted back to me within a few days. The other times I've submitted claims after that, payment has been just as speedy.
Insurer: ASPCA
By: Nick
Thank you nationwide
Sent my claim in. As always it was handled by the next day. Email confirmation And I have the check mailed so it does take a few days after mailing
Insurer: Nationwide
By: Bonnie
Helping me be a better Dog Mom
Nationwide Pet Insurance has been amazing! From applying, to submitting claims, to accepting payment, and reviewing explanation of benefits, this process could not be easier. It's so reassuring to know that they are helping me provide the best care possible for my boys!
Insurer: Nationwide
By: Kellie
Professionalism service
Called in regards to concerns about placing a claim online and Alice walked me through the process and what I needed to do. Also asked her another question which I should of checked on long ago and again gave me all the information and what I needed to do now and in the future. Love Trupanion!! ALWAYS exceeds expectations on customer service with the friendliest and most knowledgeable customer service team and very quick response and payment of claims. Thank you to the Trupanion team for always being there!!
Insurer: Trupanion
By: Nancy