Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Two Insurance Providers To Avoid
I had Nationwide Insurance for about 10 years to cover 2 dogs and always remained in good standing. However, one year ago, they notified policy holders they would not be renewing policies but offered much lower grade coverage. MetLife was highly recommended by a relative so I gave them a try. WORSE MISTAKE EVER! Because of my dog's age he has arthritis and NO INSURANCE COMPANY covers pre-existing conditions. I am angry at Nationwide or leaving me cold and dry. In 5 months, I have paid over $1300 in premiums to MetLife only to be reimbursed less than $200 and not even for my dog's arthritis condition. Every claim submitted to MetLife is denied., attributing it to a pre-existing condition when it is NOT! Even a written statement from the Veterinarian denouncing a pre-existing condition does not convince MetLife. They also have the Veterinarian and I jumping through hoops after claims are submitted because they never have enough documentation to be satisfied. Even after submitting everything they request, claims are still denied. I will be canceling MetLife and will pay my own Veterinarian expenses since I'm already doing that and will save almost $300 per month on premiums.
Beware
Beware, misleading benefits! This company will apply deductible AFTER applying your percentage. This has a significant impact on expected payment especially on a accident policy. Case In point, $500 ded, 70/30 on a 800 dollar emergency. Instead of the expected 150-200 payment they paid Less than $2 dollars. This is not industry standard. Beware.! I will never deal with this company again.
Insurer: Pets Best
By: michelle
Andrew
Petbest is super reliable, responsive and trustworthy. I genuinely feel secure knowing I can take my pet to the vet from time to time and not have to worry about the medical bills. The premium is very reasonable
Insurer: Pets Best
By: Andrew
Recommend PetsBest to EVERYONE
I started using PetsBest because my employer offered discounts on their plans. Best decision I have ever made. I hear horror stories about other insurance companies and I'm grateful to have never had issues with PetsBest. I was actually expecting a big bill recently to be denied or only received a small portion back. I had to spend over $1000 on behavioral services after my dog was attacked and struggling to get back to normal. I got almost everything back. My dog is now on an expensive prescription to help with the reactivity and PetsBest covers all but like $10. We would not be able to afford the medication and visits without this insurance and I couldn't be more grateful. All three of my pets have coverage and I tell everyone they need to use PetsBest. PetsBest is cheaper than a lot of the insurance companies that do far leas for their customers. Appreciate you all :)
Insurer: Pets Best
By: Kaitlyn
Good Experience
Very easy company to deal with premiums are a little high. And I've only filed 2 claims in 5 years. But all in all, it was a good experience.
Don't trust what they tell you over the phone. Worst insurance provider
Don't waste any time or money with Phi Direct. They will tell you over the phone "oh yes - we cover allergies because you've had this insurance since your dog was a baby" and then turn around and decline your coverage.
Insurer: PHI Direct
By: Toby
Overall Good
Pretty good experience. I purchased insurance for illness due to her age. I may upgrade to include well visits.
Beware of Pets Best
Pets Best is an enraging pet insurance company and not worth your money. They deny all claims, even for medical procedures for diseases that arose after getting insurance (aka that aren't pre-existing conditions). For example, we recently had a $1k teeth cleaning/tooth removal procedure for our cat due to dental disease. This claim was denied. What is the point of having pet insurance if the insurance continually fails to insure any part of our pet's medical expenses?
Insurer: Pets Best
By: Charissa
Harry's paw
All was taken care of in a timely manner, I was a bit disappointed in the $500 deductible, but all is ok.
Avoid Pets Best If You Have A Healthy Older Pet
PetsBest basically denied in its entirety, my healthy 5-year-old cat’s annual wellness check. I pay them about $700/yr for a basic AND 90% reimbursement wellness and basic insurance policies; however, of a $190 recently submitted claim, they only reimbursed me $28. Done with throwing my money away!
Insurer: Pets Best
By: Letitia