Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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All throughout a good experience
All throughout a good experience. Customer service has been great. Very helpful and have walk me through some issues I was having.
Insurer: MetLife
By: Alexandra Pierna
Good communication
Good communication, quickly claims processing.
Insurer: Spot
By: Audrey Sarasin
Miss leading !
I haven't even got approved for coverage yet and already have 3 -strikes ! was Mislead from rep and enrollment telling me she was my one on one contact ( No calling the 800 # and speaking to just anyone) 2- sitting on Hold for 5-15 mins to reach a rep "Unacceptable" 3-the rep I did finally reach @ the 800 # could Not answer simple questions === I do not recommend ===
Insurer: Embrace
By: kay
Handled our claim in a prompt…
Handled our claim in a prompt professional manner.
Insurer: Spot
By: Stephen Taddeo
Professional
Professional, prompt and delivers on your promise. You put my pet first.
Insurer: MetLife
By: customer
Easy to submit claims
Easy to submit claims. If you have questions they are easily reachable and can talk to a live person!!!
Insurer: MetLife
By: Rose
My 1st claim didn't go well
This was my first claim. Shortly after submitting the claim I received an e-mail from Spot requesting all health records for my dog who is now 5. I asked why Spot would insure my pet without this information if required. That request went away. Next, I received an e-mail stating that Spot was missing information on my claim. I submitted with my claim a scanned copy of my Vet's invoice and details from the annual wellness exam. I called Spot to see what was missing from my claim. They told me that they contacted my Vet and got the information they needed. What was that? Why didn't they ask me? I don't remember authorizing Spot to contact my Vet. I'm not sure I trust Spot after this experience.
Insurer: Spot
By: Chris W
Very quick claim response
Very quick claim response. Professional service.Glad we chose spot for our pups insurance!
Insurer: Spot
By: Jennifer Jimenez
communications was excellent
communications was excellent
Insurer: Spot
By: William Spencer