Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Great and knowledgeable customer service
Yaz answered all of my many questions and provided top rate customer service. I appreciated the guidance that they provided in helping me understand the policy options.
Insurer: Nationwide
By: Nicole Cannizzaro
Very easy and the plans were explained…
Very easy and the plans were explained well
Insurer: MetLife
By: Makenzie Splater
Important fact they neglect to mention.
BEWARE. Know what you are doing before you do it. I have never had pet insurance. This was the first time ever. My wife made an appointment for the dog. Took the dog to the vet. Filed the claim and it was denied. WHY? Because the owner info on the invoice was in my wife's name since she made the appointment. Having never had pet insurance, it never occurred to me that the bill had to be in MY name. And, Pets Best does not make that IMPORTANT fact clear on their site. Some user error here, I know. But that is something they should make clear on the site.
Insurer: Pets Best
By: Sailordad
Quick response & efficient customer…
Quick response & efficient customer service. Always friendly & informative!
Insurer: MetLife
By: CC
Easy to file claim
It is very easy to file a claim and they are very quick to respond. I have submitted claims after paying out of pocket and have been reimbursed without much delay. They are also always available and friendly to help with any questions. I recently had a claim filed by the vet and paid the difference. It was extemely fast!
Insurer: Trupanion
By: Claudine
Claims were processed and paid quickly
Trupanion responded to both the estimates from emergency vet clinic and orthopaedic surgeon for my dog's fractured femur promptly, processed the claims, and paid all within a few days. I'm so relieved that I chose Trupanion years ago.
Insurer: Trupanion
By: Pam
Excellent customer service …
Very helpful explained everything answers all questions
Insurer: Nationwide
By: SHANNON GUZASKI
Compassionate and knowledgeable…
Compassionate and knowledgeable customer service!
Insurer: Prudent Pet
By: lpishroyanyahoo.com
Yaz was super helpful
Yaz was super helpful, professional and kind. Perfect person to represent Nationwide with enrolling our new kitten.
Insurer: Nationwide
By: Jimmy Lee
Fantastic insurance company
Fantastic insurance company. Easy to submit claims and follow thru the process. Quick review and approval. Direct deposit is great! Will use Healthy Paws for all my pets.
Insurer: Healthy Paws
By: Phil