Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My dog unexpectedly got sick
My dog unexpectedly got sick. i had to take her to the emergency vet. They took care of submitting the bill to you and everything was taken care of. I had to pay my portion of the bill of course. Thank God I have Trupanion, because I wasn't expecting that big of a bill.
Insurer: Trupanion
By: Joan
Immediately responsive and the claim…
Immediately responsive and the claim was paid with no problem
Insurer: Trupanion
By: Ann Jackson
Trupanion excels at providing the best…
Trupanion excels at providing the best coverage for my Dogs. Their speedy attention to all claims, and recent updates to the web interface, have greatly improved the overall experience. During my Dogs time of need with the medical issues, Trupanion has been there to ensure we are able to provide them the best medical care. Thank you Trupanion.
Insurer: Trupanion
By: Ariel
They deny every claim
They deny every claim, typically citing a lack of records, even though they're attached. They used to not suck, but they're turning into United Healthcare. Don't waste your money, they don't offer any semblance of insurance here.
Insurer: Healthy Paws
By: Ford Summit
When I called to get information about…
When I called to get information about getting pet insurance. Karley was very patient with all my questions and answered everything to my satisfaction.I was very impressed with the customer service compared to other companies. I would not hesitate recommending fetch pet insurance to any of my friends or family.
Insurer: Fetch Canada
By: Albert Massaro
Claims are timely reimbursed
The premium for my 2 Bengals has gone up quite a bit. But the service I've received have been wonderful. My claims are always paid out in a timely manner. Whenever I need help or have a question, the staff have always provided excellent service.
Insurer: MetLife
By: Tiffany M.
The website was easy to navigate and…
The website was easy to navigate and the representative was so nice
Insurer: Spot
By: Cassandra Wheeler
The review process was transparent
The review process was transparent. As long as I provided appropriate documentation, Pumpkin did not give me a hard time and reimbursed me promptly.
Insurer: Pumpkin
By: Jovi
Very Helpful Customer Service Rep
Kaitlyn S. was very helpful with getting my claims uploaded after I had issues filing. It is usually very easy to file with Fetch but I had multiple claims for the same event for my pet. Kaitlyn S. was very, patient, knowledgeable and courteous, she took the time to make sure I received email confirmations for the claims and I was satisfied. Thank you Kaitlyn S.
Insurer: Fetch
By: Frances Sullivan
Helpful and kind
Ken was a great help for getting both of my feathery friends Ivy&Mimi insured. He was helpful, and kind and made sure I had all the recourses I would need for further questions. The pricing is 100% fair and I’m happy I chose nationwide for my babies🖤
Insurer: Nationwide
By: Seryna Graham