Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Great Service
Very informative, Very easy to work with, and customer focused. Great overall service
Insurer: Trupanion
By: Steve Wyatt
Fabulous interaction and experience
Ken was an amazing person to work with to update insurance for one existing pet and add a new pet. He answered all my questions thoroughly and provided excellent customer service!
Insurer: Nationwide
By: Lisa W
Timely and slow
Very slow claim process and had to do all the work for the insurance company. My time is precious, why am i doing your work? I should have to call doctors. Cost friendly compared to other companies, however, other companies pay 100% of everything. Just got my claim today, two months later. Wasnt the greatest experience.
Insurer: Embrace
By: Matt
Pumpkin covered my vet expenses well
Pumpkin covered my vet expenses well. They were very responsive to my questions and were easy to contact. Customer service was excellent.
Insurer: Pumpkin
By: KAREN
Excellent for older cats
Hartville is a great deal, they’ve been covering 80% of my cats illness injury claims. It’s good because he’s a senior cat and sometimes it can be a challenge finding someone to insure him. I’m saving a lot of money by having this insurance. My only issue is sometimes the app in the website can have glitches that make it hard to login.
Relatively timely claim approval
I've had Spot for two years for my four-year-old dog. During this time, I submitted three claims for three separate incidences/illnesses, and all three were approved in about 2 weeks. The funds were reimbursed soon thereafter. I am glad I signed up for Spot while she was young and did not have any pre-existing conditions.
Insurer: Spot
By: Jessica
Great agent
Todd is so wonderful to work with. He made signing up for our pet insurance super easy. Highly recommend. Thanks again, Todd!
Insurer: Nationwide
By: Chelsea
I’m amazed how easy the claims are to…
I’m amazed how easy the claims are to file. I expected to have to hunt up a high amount of paperwork. I sent in my bill and the doctor’s notes and in about a week there was a check in the mail! Very pleased I chose this insurance company!!
Insurer: Spot
By: Connie
Easy Claims Submission
Submitting claims through the app is incredibly easy, and the claims process is reviewed and turned around quickly. I appreciate the service and tools provided by the Metlife app
Insurer: MetLife
By: Mason
Excellent service
Excellent service, fast and clear.
Insurer: Nationwide
By: Iker Salinas