Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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alot easier than over the phone
alot easier than over the phone, feel I have better control
Insurer: MetLife
By: claudia fuentes
Bbtsm
Angelica was wonderful in helping me set up and get a quote for having pet insurance for the first time
Insurer: Nationwide
By: customer
Great catch
Carter was very helpful in getting my babies registered for insurance. He also noticed that I was being quoted for the state of California instead of Arkansas. What a huge savings once this was fixed.
Insurer: Nationwide
By: LAUREN STOUT
Great customer service
Great customer service. The enrollment over the phone was a great experience.
Insurer: Nationwide
By: customer
SOAP NOTES
SOAP NOTES This is my second year with Metlife Pet Insurance and I believe I have only had 2 claims. My concern is that I am always going back and forth between the doctor and claims department. I think between the Medical Diognses, invoice and description of medication given should tell what was done in the office. Thanks for taking the time to read this.
Insurer: MetLife
By: BARBARA QUATTROCCHI
Todd was very nice and explained…
Todd was very nice and explained everything.
Insurer: Nationwide
By: Cathy Calabrese
I talked to the rep and she let me know…
I talked to the rep and she let me know of all the insurance charges that has taken effect since I have been with you with u .
Insurer: Nationwide
By: Jennie
Great service
I’ve had fetch since I got my dog and I absolutely love it from the customer service to the perks they truly make it easy to use an navigate
Insurer: Fetch
By: Alyssa