Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Great interaction with Cynthia!
Cynthia was very helpful in answering all my questions, and getting my new dog setup on an insurance plan was incredibly easy.
Insurer: Nationwide
By: Charles
Quick response times, overall satisfied!
I appreciate the quick turnaround for my claim, it was exactly 1 week (5 business days) from submission to getting my EOB. Insurance is always confusing, and initially I had misinterpreted my EOB on a previous claim. The customer service was mostly good, but could have improved on explaining what was covered and what was not in layman's terms- hence the 4/5.
Coverage Until the End
Pets Best was my pet insurance carrier for my cat’s entire life, and I could not have asked for a more responsive, understanding, or supportive team. Hudson battled cancer and, because he was immunocompromised, faced several life‑threatening infections along the way. Pets Best gave me the assurance I needed to make the decisions to treat him. Without this policy — and the reliability of their claim payments — he simply would not have survived as long as he did. Even in his final days, when he could no longer fight, Pets Best covered the medication that brought him peace. That meant more than I can ever express. I am deeply grateful for everything they did for both of us.
Insurer: Pets Best
By: Sarah
Amazing service and fast
Amazing service and fast
Insurer: MetLife
By: Jakey Milman
Giving Ella an amazing opportunity to continue life as a tripod
I was about to cancel this insurance as my Ella, an English mastiff, was healthy however through divine intervention, I kept it. A couple of months later, she was diagnosed with osteosarcoma of R back knee in June and now she is a happy very functional tripod. Pets Best has been amazing with reimbursements and allowing Ella to get the treatment that she needs to keep osteosarcoma at bay.
Insurer: Pets Best
By: Janie Castillo
All was good quick response
All was good quick response
Insurer: MetLife
By: customerkathy st john
Splendid communcation
Ok. As expected. Maintained communication to help me apply and complete. Emailed me to help update the application.
Insurer: MetLife
By: barbara care
So pleased with our experience!
Wonderful experience with our Fetch claim! Communication was terrific, coverage was great. Very pleased with the breakdown that was sent, showing our claim, how much was our deductible, how much was covered for each item. So glad we have Fetch insurance!
Insurer: Fetch
By: Ruth
There was an error made when uploading…
There was an error made when uploading my medical notes/invoices for a claim and the Fetch representative calmly and politely walked me through how to correct it.
Insurer: Fetch Canada
By: Lori B.
Great customer service from Carey
Great customer service from Carey. Efficient and kind so glad I got Carey today. He was knowledgeable to figure out my payment issues.
Insurer: Fetch
By: Jennifer seaman