Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Multiple good experiences ....
Once you understand the process and the documents required, the process is very fast and effective. Their AI agents are well trained and the solicitations and condolences are appreciated. We started out with 4 pets (2dogs/2cats). Since that time, one cat passed and we've had some expensive issues with the dogs. MetLife was there for each of these occasions, providing the financial support needed so we could focus on the beasties.
Insurer: MetLife
By: Jeffrey
You took care of my claim quickly
You took care of my claim quickly and kept me informed about everything.
Insurer: Fetch
By: Esperanza
Absolutely horrible
Absolutely horrible. Insurance claims were a hassle and when I tried to cancel the insurance they had several loopholes. I have still not been able to cancel it. I have to go through my credit card company to stop this charge. It’s like a lifetime subscription that you just can’t get rid of. Beware!
Insurer: Fetch
By: sumesh reddy
You people are very helpful.
You people are very helpful.
Insurer: MetLife
By: customer
Customer service was great and all my…
Customer service was great and all my questions were answered. I'm leaving my current insurance company for Prudent Pet. Same coverage at a much better cost.
Insurer: Prudent Pet
By: Scott Massie
Professional and good communication
Professional and good communication
Insurer: Prudent Pet
By: pjsorelgmail.com
Nadine was extremely helpful with my…
Nadine was extremely helpful with my purchasing of pet insurance. Thank you Nadine!
Insurer: Fetch
By: Matthew Valentine
Customer Service Excellent!
Customer agents were VERY friendly and helpful. My claim was processed promptly.
Insurer: Pumpkin
By: Sylvia
Always a good experience
I've been with PetPlan/Fetch for over 20 years, covering all my dogs, and my experience has always been positive. My most recent claim was handled just like the rest — whether big or small, they review and pay quickly. Thanks, Fetch! You make the sometimes-difficult decisions so much easier.
Insurer: Fetch
By: Dawn