Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
Other Categories
Amanda's great follow up service
Amanda was great and her follow up service was fantastic!
Insurer: Fetch Canada
By: Parveen Kaith
Unable to connect with a human when in…
Unable to connect with a human when in need of claim result consultation. Last two claims were both several hundred dollars and only received $5 and $10 respectively as reimbursements for Sheka and Blue (cats). My wife is Theresa Quinones 408-307-2080 owns the account and I pay the premiums. We very much NEED understandable explanation as to why these claims are resulting in this manner. I am very disturbed with this experience so far and would like to discuss before I submit my experiences to trustpilot, yelp, etc. Please dont force me to execute as I am VERY good at it. My wife deserves a human support to help her understand why you are NOT properly handling our coverage.
Insurer: Fetch
By: Antonio Quinones
Love Spot
Love Spot! I’ve had them for as long as I’ve had my dog and cat. Spot has been amazing!
Insurer: Spot
By: Lisa Reinheimer
Kevin was extremely helpful and…
Kevin was extremely helpful and attentive!
Insurer: Nationwide
By: customer
Really appreciated customer service…
Really appreciated customer service working with me on changing a diagnosis on the original claim showed the wrong one. Apparently there isn’t a claim for an illiosoas strain, but there is muscle strain so that’s what we ended up using. Thank you, Trupanion
Insurer: Trupanion
By: Elaine
Spot Pet Insurance is great
Spot Pet Insurance is great! It is easy to submit the claims and the response time is amazing! I have been very pleased with this company!
Insurer: Spot
By: Pat Druash
Alia and Amanda-Excellent service - the2 ladies that helped me were extra…
The 2 ladies, Alia and Amanda that helped me, were extra kind and friendly and really wanted to please me with my issue. I was very satisfied with the excellent customer service. Alia and Amanda are super troopers, good job ladies, you made me smile. 😁Thank you! I give them both 5 stars Alia and Amanda!!!!!🌟 🌟🌟🌟🌟🤩 ✨️ 🙌 💖 Brenda Lyons-Las Vegas, Nevada
Insurer: Fetch
By: Brenda Lyons
Extremely helpful and coverage payment…
Extremely helpful and coverage payment went through right away.
Insurer: Pumpkin
By: Jason
Very responsive
Very responsive, easy to claim, great customer service.
Insurer: Spot
By: terry
I put in an appeal after my claims were…
I put in an appeal after my claims were denied. I never received a confirmation it was received or any response at all. I would call into the customer service number and was always told they don’t have any record of my appeal. They gave me the email address which I confirm is where I sent it. after several attempts, they gave me an alternate email to send my appeal and never once received a call back or an email or confirming that they got my appeal. I even asked if I was doing something incorrect. this went on for three months. I gave up!
Insurer: Spot
By: Yolanda