Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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excellent service..
excellent service... Better than all other pet insurance companies!!!
Insurer: MetLife
By: Dell Trimble
Very patient and helpful!
Quick to respond and answered all of my questions! Amanda was very professional, helpful and patient throughout the process!
Insurer: Fetch
By: Kayla Baker
John was,really helpful
John was,really helpful, explained everything to me..
Insurer: Nationwide
By: customerTinisha Eusebio
Nahum was knowledgeable and truly…
Nahum was knowledgeable and truly cared! Hands down a great experience working with such an amazing young man!
Insurer: Nationwide
By: Kristy
Emergency Surgery for Senior dog
My dog has been insured with Pets Best a few years...before this we had another insurer through my job. Her premiums did go up after the age of 8 but I figured that was very acceptable. I honestly considered dropping coverage because she turned 10 and had never needed any major medical. Well about 12 days ago at 6am we get up and she is totally lethargic, not stable and can't keep her legs under her. This is a complete shock and I could not figure out what happened. I rush her into Vet and her blood pressure is crazy low...they find a small internal bleed and see a mass on the scan. She was kept all day on IV to bring her BP into a safe zone/stable. The next evening I took her for surgery to remove the mass and her spleen. The Vet said it was a 20% chance benign and most likely she wouldn't have much time left with or without the surgery. We did it anyway. My baby has made it and that huge mass was not the aggressive cancer they thought! Her biopsy came back looking pretty good-and I am so grateful for this insurance. I submitted the claim and had a fully detailed breakdown within 5 business days. The refund was approximately 85% of my total cost and it was paid within 10 days of her surgery. This is better than my $800/m Blue Cross coverage. And much faster. I really want to thank Pets Best for making an extremely stressful and emotional time so much easier. I plan to enjoy spoiling my baby rotten a few more years and we are keeping this insurance!" 100%
AWESOME JOB YOU WHERE SO INTELLIGENT…
AWESOME JOB YOU WHERE SO INTELLIGENT AND FRIENDLY.
Insurer: Fetch
By: ROBERT KALINKO
Jeremy was a wonderful agent to work…
Jeremy was a wonderful agent to work with.
Insurer: Nationwide
By: customer
Customer service was excellent.
Customer service was excellent.
Insurer: Nationwide
By: customer
Rep was professional
Rep was professional, knowledgeable and friendly
Insurer: Nationwide
By: customer
I submitted my first claim and within…
I submitted my first claim and within 10 days it was approved and the money was deposited in my account. Great service! So thankful I chose to purchase pet insurance through Fetch
Insurer: Fetch
By: Kelli