Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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The Fetch website was very informative…
The Fetch website was very informative and enabled me to find the best insurance for my new pup Buster. Nadine offered great customer service answering all my questions in a very patient, pleasant manner. I will gladly tell my pet loving friends about Fetch!
Insurer: Fetch
By: Richard Kalck
It is very easy to upload the invoice…
It is very easy to upload the invoice and reimbursement was prompt. The reason I gave a 4 out 5 is because when the veterinarian's office tried to send the invoice on my behalf, they received no response
Insurer: MetLife
By: customer
I received excellent customer service…
I received excellent customer service each time that I've called. The turn around for reimbursements was within the 2-3 day turn around the company states it takes. I highly recommend Embrace Pet Insurance Agency.
Insurer: Embrace
By: Victoria BECK
Good customer service
Good customer service. Answered all my questions
Insurer: Nationwide
By: customer
Amazing service while attending my…
Amazing service while attending my dog’s emergency! It makes a difference
Insurer: Fetch
By: Eliana Millan
Nadine was very helpful and pleasant to…
Nadine was very helpful and pleasant to speak with!
Insurer: Fetch
By: Kirsten
Representatives were knowlegeable and…
Representatives were knowlegeable and communicated well how the process work. The reimbursement was quick meaning it was done in a reasonable time frame. Completing the claim is easy, meaning the app is user friendly. Very happy with whole process.
Insurer: Spot
By: Tracey Evrard
Repeatedly requests same information…
Repeatedly requests same information already provided. Seems more interested in delaying or denying than actually paying claims, if they actually ever do.
Insurer: Embrace
By: Michael McCoy
Called in on a weekend and immediately…
Called in on a weekend and immediately got through to an agent, Josh Sabado. I told him my specific coverage question and he immediately understood and gave me the answer I needed, no other unnecessary info. He felt like a human giving me real life pros and cons of my current provider and what coverage I was considering. I work in insurance so I know what gimmicks are used, and he didn’t use any. He also knew how to answer a more difficult question about how they price their policies, which was reassuring that he knew his stuff and their pricing strategy wasn’t to give discounts for new policies and then jack them up the next year. I ended up buying a policy thanks to my call with him. It was quicker and easier than when I called my current policy to cancel (stuck in phone prompt hell, having to through annoying rep questions and scripts they were required to read me, versus just answering my needs.) Would use Josh again. Thanks!
Insurer: Fetch
By: Cait D