Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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She was friendly and helpful
She was friendly and helpful. She listened to me and didn't over talk me while I was explaining my situation.
Insurer: MetLife
By: Malindy Ely
Happy pup, Happy customer.
I have been very pleased with our interactions with my Romeo.
Insurer: MetLife
By: Romeo
Having Healthy Paws insurance made…healing so much easier.
Having Healthy Paws insurance made these two knee surgeries so much better just to focus on her healing and not on the cost. They were so fast with my claims. Thank you and I would recommend Healthy Paws to everyone.
Insurer: Healthy Paws
By: DONNA SALAZAR
Healthy Paws GREAT support
Healthy Paws has been so supportive in the expedited claim reimbursement with the emergent surgery on our puppy
Insurer: Healthy Paws
By: JY Florida
So helpful
So helpful! Our claims were processed so quickly and we were able to focus on our sick dog instead of worrying about the emergency veterinary hospital bills.
Insurer: Healthy Paws
By: CM Wilson
Todd was in incredible!
Todd was in incredible! Great explanation. Everything was clear, concise, and efficient!
Insurer: Nationwide
By: Nick R
So easy to use web site for a claim
So easy to use web site for a claim Am so happy to have insurance to help with pet bills. Thank you for the great customer service
Insurer: Pumpkin
By: customer
Great service and fast claim processing…
Great service and fast claim processing as always!!! Thank you so much!
Insurer: MetLife
By: Georgi Georgiev
Claim for chronic medication
My dog has allergies and takes a daily medication. Whenever his medication is refilled it is easy to submit a claim using the app. Not only is there quick turnaround with the claim review but also with the direct deposit of my refund.
Insurer: MetLife
By: customer