Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Claim Process
Very smooth process. Would highly recommend to pet owners.
Pets Best is actually the best
I now have all of my pets covered through Pets Best. The online filing system is incredibly easy & user friendly. If they are experiencing high demand, they communicate delays via email. Once a claim is approved, payment is typically deposited into my account within a week. My German Shepherd went through emergency surgery and 18 months of chemotherapy & Pets Best always came through with reimbursement without increasing his coverage amount by an insane amount. And let me tell you, we easily had at least $20k in vet expenses. When he passed, I filed a claim for euthanasia. Not only did they cover that expense, they sent an email apologizing for our loss and auto-closed his policy and even reimbursed us for the coverage we had pre-paid for. I am so thankful for their layer of support & will continue to recommend them for coverage!
Insurer: Pets Best
By: Morgan
Customer service is great and helpful.
Customer service is great and helpful.
Insurer: Nationwide
By: Nubia Delgado Leiva
Very easy to file claims
Very easy to file claims. And they are complete completed and a reasonable amount of time.
Insurer: Spot
By: sharon seifert
Great Experience
Our kitty Henry became quite ill and Pumpkin covered a large part of the cost. The claims process was swift and communication was excellent.
Insurer: Pumpkin
By: Carol
All interactions with MetLife have been…
All interactions with MetLife have been amazing for the 5 years I have had them. Phone calls are always pleasant and helpful. Online claim submission is a simple task. Thank you
Insurer: MetLife
By: Kris W
The person I spoke to on the phone was…
The person I spoke to on the phone was very kind and helpful
Insurer: Nationwide
By: customer
Ken is very professional and efficient
Ken is very professional and efficient. Thank you for your help with setting us up in adding Maui.
Insurer: Nationwide
By: Aubrey C.
The settlement was quite satisfactory
The settlement was quite satisfactory. However, the automated follow up texts and emails were not synch'd with activity on my claim and that became very confusing and irritating.
Insurer: Spot
By: PAULA
I have had Pumpkin Pet Insurance for a…
I have had Pumpkin Pet Insurance for a year and recently renewed for a second year. The representatives are all very knowledgeable and patient. The turn around for patient for a claim is incredibly fast and goes directly they ibto your bank account. A must purchase! You will be forever happy you did!
Insurer: Pumpkin
By: customer