Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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Very helpful
Very helpful , explained the plans and how they paid to make them understandable thanks !
Insurer: Nationwide
By: Suvella Lorraine Vowell
Confidence in Pets Best
Pets Best is always prompt, complete, and understanding. I very much appreciate their service. "
Trupanion is an unethical company
Trupanion is an unethical company. Full stop. I've been a policyholder for over 10 years. They denied a completely legitimate allergic reaction treatment saying my dog had an allergy over a decade ago. The issues are not related at all. Avoid this company and find a reputable pet insurer that honors policy terms.
Insurer: Trupanion
By: Peter Brunner
Claims are easy to submit and processed…
Claims are easy to submit and processed swiftly. Customer Service is very helpful if needed.
Insurer: Fetch
By: Joanne
Cookie issue
Cookie issue, one must have personalization cookie enabled to input CC information and complete purchase. No response , warning or requirements warning. I called their number nd they transfered me to someone who would sell me the policy but did not understand the issue. I corrected before she got on the phone. FIX YOUR APPLICATION and ERROR HANDLING!!
Insurer: MetLife
By: Samuel Schneider
The customer service was just okay
The customer service was just okay, it's nice when they're more knowledgeable about the product and others like it and when they go that extra mile for the customer.
Insurer: Nationwide
By: Rosalva Chavez
Aileen made things easy to understand…
Aileen made things easy to understand and walked me through the process. Appreciate her recommendations, patience in answering my questions, and kindness throughout the call.
Insurer: Fetch
By: PJ
Eileen made the process of transferring…
Eileen made the process of transferring my babies to my name in time for one of them to have a surgery smooth and easy!
Insurer: Fetch
By: Trinity
Amanda
Amanda, as soon as she took my call, she have been very sweet and energetic. The call was smooth and she is very knowledgeable about the plan details for my 2 dogs. I enjoyed speaking to her and ended up going with fetch.
Insurer: Fetch
By: Deniza Macias