Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Very helpful and answered all my…
Very helpful and answered all my questions.
Insurer: Fetch
By: Aurora Sierra
Representatives were caring and helpful!
Representatives were caring and helpful!
Insurer: MetLife
By: customer
Mediocre
While I did not have a negative experience, Pets Best takes an exceeding long time to process claims, and I still have not received my payout from my most recent claim. I also don't like that the EOB gives you minimal information to figure out questions regarding your claim
Insurer: Pets Best
By: Austyn Stone
The Caring and supportive Company: The company shows concern for our pet…
The company shows concern for our pet Tangerine and keeps their word. Thank you. Keep up the good work.
Insurer: Pumpkin
By: Shelly
Quick and painless
Met life was fast and accurate.
Insurer: MetLife
By: Barb Gettel Personal
Emma’s Vet bills - Diabetes/Other
MetLife Pet insurance has been highly supportive and has reimbursed me for many Vet visits over the last few months. As my best friend (Miss Emma-Yellow Lab) was diagnosed with Diabetes as 10 year old dog recently. Most importantly, the exams and treatments can get expensive; I am relieved to have a strong partner and that can help improve Emma’s quality of life; and I can get financial help to cover a significant portion of Emma’s Vet bills . Thank you ❤️.
Insurer: MetLife
By: Scott W
Great plans at a good price
As a household with multiple pets, having Spot insurance has been invaluable in being able to provide the care our furry companions deserve. The variety of coverage options allowed us to tailor multiple plans that are just right for us. It pays to take the time to explore all the different coverage options. We really like that Spot includes coverage for some regular preventative care treatments. When it comes to submitting claims, the process is straightforward and fast, we found it best to convert documents to .PDF when we upload them. We were pleasantly surprised by how quickly we received our reimbursement. Also, any questions we had were addressed promptly and thoroughly, providing us with peace of mind and confidence in Spot.
Insurer: Spot
By: Anthony Stampul
I was provided plenty of information…
I was provided plenty of information and was broken down to understand every detail. I appreciate her help so much
Insurer: Nationwide
By: customer Alex Sierra
MetLife has been stealing money from me…
MetLife has been stealing money from me for the past few months. I’ve been making payments on my policies and I call to ask about a claim and they tell me my policy has been canceled. I never received a cancellation notice, and they continue to take my money out of my account from the autopay. What’s going on??? Usually I have great service with them but this policy confusion issue has been going on for months now and they still have yet to get back with me and fix the issue. My pets have vet claims and I either need a refund of my stolen money for my fake policy that apparently never existed or they need to reinstate the policy that I never canceled and have been paying. I’ve called 3 times now in the past few weeks and still no solution. Very disappointing.
Insurer: MetLife
By: Lydia Juchnowski