Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Great service on claims
Great service on claims
Insurer: Spot
By: Alex fonseca
Great customer service- fast claim…fast claim
Great customer service- fast claim process
Insurer: Pets Best
By: Lauren B
The process did not take long
The process did not take long. Very thorough and helpful.
Insurer: MetLife
By: Emily Guerrero
My is my first Pet
This is our first pet and our first insurance policy; we are very satisfied with the service provided, and the immediate responses to claims are effective and efficient.
Insurer: Trupanion
By: Dalgy V Sanjuan
Company is great
Company is great! Reimbursement is great! The only issue is: I've submitted a couple of claims that remain in pending, with nothing to tell me why they're continuing to be in a pending status
Insurer: Pumpkin
By: denise
It was an amazing experience
It was an amazing experience. I could take online the policy and could navigate the options easily thanks to explanations provided. Most importantly, it was quick with the policy available in hours.
Insurer: Sonnet
By: Donald Karerwa
Everything went perfectly
Everything went perfectly! You guys handled my claim immediately and in two weeks I received my refund. I was shocked at how quickly I received it! I really appreciate the great customer service!!!
Insurer: MetLife
By: Michele Derby
Well
Well, Amanda did his all she could to help me get my password reset up. She was really helpful. She's an asset to your company.
Insurer: MetLife
By: michael hidalgo
The person helping me knew his…programs
The person helping me knew his insurance program! In addition, I can use it anywhere! Also, my son used you 20 years ago when you had a different name!
Insurer: Nationwide
By: customer
Im so glad I got puppy insurance
Im so glad I got puppy insurance. Literally saved my pocket book for this unfortunate emergency. pup is good now after multiple visits. Met life was very fast in replying, paying out the remaining expenses. The website is so easy to use.
Insurer: MetLife
By: Amanda