Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Easy
I’m very satisfied after submitting my first receipt and getting reimbursed.
Insurer: Fetch
By: Lori
I submitted claim for paid invoice of…
I submitted claim for paid invoice of an abdominal ultrasound, pleasantly surprised on how quick the claim was approved & paid ! A different invoice for paid prescription medication refill took much longer. I initiated chat & asked for a live agent but never got connected, was told someone would be with me soon….but no one did. Eventually that invoice got approved.
Insurer: Pumpkin
By: Wendy
Trupanion has always been there for us…
Trupanion has always been there for us through the lives of our pets. Their support means the world to us and significantly impacts the quality of care that we can provide. Thank you!
Insurer: Trupanion
By: Kristen Guynes
Great service
Great service, easy to use website, fast reimbursement.
Insurer: Pumpkin
By: Thomas J Whelan
Satisfied Customer
I could not be happier with this company. Customer service is always helpful and kind. I haven’t had any difficulty with reimbursement or claims. Better than my health insurance by far!! Best decision I’ve ever made as a pet owner!
Insurer: Trupanion
By: Lesa
They are quick to get reports from the…
They are quick to get reports from the vet and issue payments. I gave four stars because there were issues with making payments to me. They would show that the claim would be paid but no payment was issued and they close the claim. I’d have to follow up and then payment was issued.
Insurer: Figo
By: Sheri
Easy process to submit invoices
Easy process to submit invoices. When Lex had his two surgeries, there was quick response to the Surgery center for approval of coverage. Really like to communication about status of reimbursement .
Insurer: Trupanion
By: Debra And Rolf
Lovely folks to work with!
I appreciated that when I called with questions it was easy to reach someone and everyone was very friendly and helpful. I also appreciated how quickly my claims were resolved.
Insurer: Trupanion
By: Lynda
Timely reimbursement of any claims and…
Timely reimbursement of any claims and comfortable interactive experiences with customer care
Insurer: MetLife
By: customer