Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Slow process
Pets best is slow at processing Claims. I also have a basset hound on my policy and they take forever to process for him as well.
Insurer: Pets Best
By: Kirsten
Trupanion promply and effectively…
Trupanion promply and effectively processed my claim.
Insurer: Trupanion
By: Chaz K.
Great service made a rough time much easier
Your response to my claim was prompt and efficient. Unlike an insurance company I'd had for a previous pet you contacted my vet yourself rather than making me send you a bulk of paperwork on Shelby's procedure. Payment was speedy and as specified in the contract.
Insurer: Fetch
By: Sandi
Let me start with Todd
Let me start with Todd, at ext. 6276, the Agent who guided me to adjust a plan to perfectly meet my needs for my cat. He was an asset to Nationwide Ins. Co. As I believe with all insurances, they’re only as good as when you need them and how they perform then. Only once a claim is needed to be processed will I be able to better review Nationwide Pet Insurance. Thank you
Insurer: Nationwide
By: SHEILA DIFILLIPPO
Glad I picked this company
This company has been great. Easy to submit forms and if you need to talk to someone they are compassionate and knowledgeable.
Insurer: MetLife
By: Valerie
Fast reliable great
Fast reliable great
Insurer: Nationwide
By: customerbubba
Remember in life what you pay for what…
Remember in life what you pay for what you get amazing service became a member few days ago submitted a claim for my puppy and got approved in few mins keep up the job remember customer service is the key I don’t care I am paying but when I get it back and I am protected my pet
Insurer: Embrace
By: Bobby Jagtiani
They cover nothing
They cover nothing. Everything my puppy had done they did not cover. I can put the money I pay monthly in the bank. If my puppy needs a vet I’ll just use that money. I will say they do have great customer service and everyone I spoke with was very nice. My vet bill was well over a thousand dollars. They covered 121.00 of that bill.
Insurer: Trupanion
By: Amber
Claim handled quickly and received my…
Claim handled quickly and received my reimbursement within a couple of days. Coverages are clear and easy to understand. Notably, my claim had services billed as a packaged deal, and unlike AKC pet Insurance (who deny coverage for anything included in "bundle/package" vet treatment deals), it was still able to be processed without needing to submit itemized invoices which is great.
Insurer: Spot
By: ZM
Trupanion pet Insurance ensured my 12 year old dog got prompt and thorough care.
Trupanion pet Insurance ensured my 12 year old dog got prompt and thorough care. He randomly developed a Gastric Dilatation-Volvulus late at night knowing we had insurance coverage for what ever the vet needed to do I was able to tell the Vet to do EVERYTHING they could do to save my babies life. He survived the sugery and was in the hospitals ICU for 2 days and 2 nights. They covered everything!! We paid the emergancy vet fees, the deductible and 10%, Trupanion covered everything else including the perscription dog food and all the medications. I could not be any happier with the service we received from Trupanion . They saved my dogs life.
Insurer: Trupanion Canada
By: Erin McIntyre