Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Very user friendly website for…
Very user friendly website for submitting charges and prompt payment.
Insurer: MetLife
By: Mary Jo Lindholm
The process was so easy…
The process was so easy…. Enjoyed my conversation with the customer service representative. Happy to get him covered as well.
Insurer: Nationwide
By: Alex
Great customer service
Amber and Megan were super helpful, going through my claims and explaining what was going on. Megan sent me an email outline all the claims that were in review, the outcome and all reimbursement.
Insurer: Trupanion
By: Doreen
I am just updating my email address and…
I am just updating my email address and credit card payment on my existing policy and after trying to do so online, you website would not accept my 8 min characters with both numbers and small & capital letters
Insurer: MetLife
By: Faye Brophy
The best pet insurance by far
Really great insurance and their staff has been wonderful everytime I have called.
Insurer: Trupanion
By: Lisa
Thank You for Your Support During Kipo’s Diagnosis
Recently, our cat Kipo was diagnosed with feline asthma, and we are incredibly grateful to have Trupanion supporting us through this time. Submitting claims has been simple, and the approval process has been quick and seamless, whether through our veterinary clinic or directly on the website. Your support has truly made a difficult situation much easier for our family to navigate. We will always make sure our pets have coverage through Trupanion for the peace of mind you provide. Thank you for being there when we needed you most.
Insurer: Trupanion
By: Samantha
Unexpected Coverage
My experience has been great because when my dog had to be hospitalized for gastroenteritis spot was able to cover a good portion of my bill and send the check directly to my veterinarian. My dog then had to get a major dental done due to severe periodontal disease and they were able to cover a large portion of that bill as well. This time i picked direct deposit and two days after the claim was finalized the money was in my bank account. The turn around time for the claims to be processed takes about 1-2 two weeks which isn't too bad. The only thing is I had to check the app for updates on the claim status as opposed to getting an email when it was complete.
Insurer: Spot
By: Clarisa Matias
integrity, efficiency, and a clear commitment to its clients!
I submitted a claim on 1/28/26 for my cat's emergency visit to a pet hospital. I received confirmation immediately and payment on 2/2/26. MetLife Pet Insurance is consistently efficient, effective, and exceptionally well organized. Claims are processed promptly, communication is clear and professional, and reimbursements are handled with impressive speed and accuracy. While emergencies are very stressful for pet owners, MetLife's streamlined systems and responsive support team make the process seamless. There is no unnecessary back-and-forth, no confusion, and no delays—just straightforward, dependable service. Most importantly, the coverage provides genuine peace of mind. When faced with significant veterinary expenses, having reliable insurance in place allows you to focus on your pet’s care rather than financial strain. The value delivered far exceeds the cost of the premium. It is, without question, worth every penny. MetLife Pet Insurance operates with integrity, efficiency, and a clear commitment to its clients. I would confidently recommend them to any pet owner seeking dependable, high-quality coverage.
Insurer: MetLife
By: Kasey M.
Don’t respond for larger claims
Have not responded to major surgery claim that was resubmitted last week, yet smaller claim for ear infection addressed immediately. Dragging their feet on reimbursement for the claim.
Insurer: MetLife
By: Siobhan Lombardi
I was skeptical about getting pet…
I was skeptical about getting pet insurance and thought if I tried to get reimbursed, that it would be a nightmare. MetLife Pet Insurance, completely proved me wrong. I’ve had to use it twice so far and had my money within couple days. Their app is user friendly and the process couldn’t be easier. Fantastic company to help keep your fur baby healthy. Now I don’t stress about taking my dog to the vet when something doesn’t seem right!
Insurer: MetLife
By: Cami Rich