Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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I am always satisfied with my…
I am always satisfied with my interactions with Pumpkin.
Insurer: Pumpkin
By: Kevin
Previous customers and now again with our new puppy.
We’ve had Nationwide pet insurance previously and were always satisfied with the service and the dedication to the customer. No need to shop others!
Insurer: Nationwide
By: Pamela L Gwathney
Post-application discrepancy
At the end of the application process screenshots were taken. I had applied for a $250 deductible and 80% reimbursement at a certain price. The email received showed the correct monthly price and deductible; however, reimbursement is shown at 70%. I emailed the company requesting clarification/confirmation and a number of days later have received no reply. Hoping when the policy information is received that it will match my application for coverage desired. Meanwhile, glad I have screenshots showing the policy number and details stated above.
Insurer: Nationwide
By: Mary Beth
Great customer service
Melody was informative, friendly & professional
Insurer: Nationwide
By: B Lindsay
Great Pet Insurance!
Customer service was so nice, and Insurance claim process was so quick and got money back in 1 week.
Insurer: Spot
By: Kawai Duffield
I had a great experience with Josh.He…
I had a great experience with Josh.He was incredibly easy to communicate with and explained everything in a clear and simple way, which made the whole process stress-free. He was also very kind, patient, and genuinely willing to help, taking the time to answer all my questions without rushing. It really made a difference and gave me confidence in my decision. Overall, excellent customer service - friendly, knowledgeable, and very approachable. I truly appreciate the support.
Insurer: Fetch
By: Leonela Hernández Verdecia
Good
All went smooth. Felt that I have a good
Insurer: Nationwide
By: Emil Tillona
Samantha has always been wonderful. ndly,professional , friendly and sincere. Great company to work with
Samantha has always been wonderful! She listens and asks
Insurer: Fetch
By: Toni
We got an agent named Megan amazing service
We got an agent named Megan, she was amazing! She was knowledgeable about the plans and also very understanding and patient with my questions. It was comforting to know she has pets and understood my questions and concerns. She was also well versed on different breeds and what they would need.
Insurer: Fetch Canada
By: Nathan Barnes