Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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The process was simple and…
The process was simple and straightforward.
Insurer: MetLife
By: Nancy Campbell
Your response was prompt and friendly
Your response was prompt and friendly. I was also impressed that within 12 days we had a decision about our claim and the payment was in our account. So much appreciated!
Insurer: Spot
By: Daniel Congelliere
Easy and fast
It was so easy to upload the documents. It was super fast. I've had nothing but good experiences with this company.
Insurer: MetLife
By: Kaitlin
Very nice representative to talk to
The lady that helped me get signed up was terrific. She was so helpful. She gave me options to save me money which I was very appreciative for since I am a senior. I highly recommend her. Her name was Karley.
Insurer: Fetch
By: Carolyn Clement
My rep Megan Moehle was so helpful!
My rep Megan Moehle was so helpful!
Insurer: MetLife
By: Suzanne Ciotti
Ease of claim submissions and updates…
Ease of claim submissions and updates and responses from metlife are very efficient and seamless.
Insurer: MetLife
By: Aparnaa Koganti
GREAT COMPANY TO INSURE YOUR FUR FRIEND!
All the staff are very courteous and professional, as well as, knowledgeable. Every time I need to consult, ask a question, or file a claim, it's-answered or processed very quickly and correctly. I have nothing but positive remarks for Spot Pet Insurance. I'm so glad I found them and have and will recommend them to insure their fur friends.
Insurer: Spot
By: Michael
We're grateful for Trupanion.
We're grateful for Trupanion. Our 15-year-old Maltease Mix, Butter, has been with Trupanion for 12+ years. She had 3 major claims in her past years. Recently, we took her to the ER at Animal Emergency & Specialty Center because she had severe seizures multiple times. It was a scary moment that we thought we might lose her. Thank goodness she's safe. We're glad that Trupanion is always here to ease our difficult time. The claim was processed lightning-fast as usual. We highly recommend Trupanion to any family. You never know when the emergency will occur, but you will always have peace of mind with Trupanion alongside your beloved pet(s).
Insurer: Trupanion
By: Ann Ward
Karley was great
Karley was great, broke everything down, and I had a lot of questions. She was very friendly and explained everything to me.
Insurer: Fetch
By: Annemarie
Josh was very listening to me and…
Josh was very listening to me and answered my question with patience and clam And happy voice.
Insurer: Fetch Canada
By: Annie