Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Customer service was great
Customer service was great
Insurer: Nationwide
By: customer
Everything went well and they felt very…
Everything went well and they felt very knowledgeable. They were helpful when asked questions and overall I had a good experience.
Insurer: Nationwide
By: Taylor Stevenson
Such Peace of Mind for My PUPS!
Very easy enrollment process online. The website is very detailed on specific things covered. I am hoping for an easy process with submitting claims and getting reimbursed also. Tilli Rae and Darbi Jane say, "Thank you... ruff!"
Insurer: MetLife
By: Jennifer Rapp
Great
Great ! Quick service and processing claim. All interactions during initial support call to processing claim has been fantastic.
Insurer: Spot Canada
By: Christine
BUYER BEWARE: MetLife Pet Insurance Will Deny Everything
If you are looking for a pet insurance company that actually honors its policies instead of taking your money and running, look elsewhere. We have paid MetLife monthly premiums for nearly a year, yet we have not been able to apply a single dollar of our doctor visits toward our deductible. Why? Because MetLife’s claims team works overtime to blame absolutely everything on "pre-existing conditions" to avoid paying out legitimate coverage. Most recently, they denied a claim for an issue involving my dog's foot/toe. Their reason? They are trying to claim a completely unrelated foot issue is somehow "pre-existing" based on completely generalized medical notes. It is absolutely ridiculous! They will twist any past vet visit, no matter how irrelevant, into a blanket excuse to deny new, completely separate illnesses or injuries. They are incredibly polite in their emails ("give Zuma plenty of treats!"), but don't let the friendly tone fool you. Their business model is designed to collect your premiums and deny your claims. We are currently trapped in an ongoing, exhausting fight to appeal their bogus decisions. Save yourself the monthly financial drain and the massive headache. Future buyers beware: MetLife is a massive waste of money when your pet actually needs care.
Insurer: MetLife
By: Maxim
Efficiency
Service was quick, friendly, and professional.
Insurer: Nationwide
By: customer
It was quick and easy to purchase pet…
It was quick and easy to purchase pet insurance for my dog.
Insurer: MetLife
By: Victoria
Ken was great and very helpful.
Ken was great and very helpful.
Insurer: Nationwide
By: customer