Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Very easy to sign up and do business…
Very easy to sign up and do business with. Great communication with follow up emails and phone calls
Insurer: Trupanion
By: Bob
It's a great way to get complete…
It's a great way to get complete insurance online. No tedious conversations or long waits on the phone with an agent. Just answer questions on their website, and that's it—you get a recognized insurance policy.
Insurer: Sonnet
By: Mazen Alabed
Easy experience
Easy experience, great pet insurance
Insurer: MetLife
By: Heidi Hoffbauer
The customer service is very thorough…
The customer service is very thorough in terms of quality and reliability. They were very helpful in providing options for affordable payments and deductible coverage.
Insurer: Trupanion
By: KC
Impressive customer service at a stressful time
When our beloved feral rescue cat from Syria got seriously sick (we thought we were going to lose her), we were so grateful to have Trupanion's rapid response to payment approval - truly impressive. In such a stressful time, it was a relief not to worry about vet bills.
Insurer: Trupanion Canada
By: Fiona Bamforth
Kevin was great
Kevin was great! He kept things simple so I could understand everything and helped with explaining the things I didn’t.
Insurer: Nationwide
By: customer
Dnaiel was phenomenal!
Dnaiel was phenomenal!
Insurer: Nationwide
By: Samantha Kelly
Run from Pets Worst ( Best)
Evasive claim practices utilizing the “ keep asking for more documentation “ until you get so frustrated, you just accept the denial. My claim took over 90 days and cancelled after their process. I asked the customer service representative to review the countless calls and emails to improve their organization.
Insurer: Pets Best
By: Michael