Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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My Experience With Pumpkin Pet Insurance
My experience with Pumpkin Pet Insurance so far has been great. My dog has heartworms and Pumpkin processed my claim quickly. They have extremely helpful during my dog's treatment.
Insurer: Pumpkin
By: David
Been with Spot for 5 years and will stay as long as my Pup is with Me
Spot sent a beautiful card after the loss of my pet that truly touched my heart. I have used Spot for over 5 years and will continue to do so for my other dog. Hassle free claims, good explanations on refunds and benefits, quick payment and always supportive staff.
Insurer: Spot
By: Victoria Hanlon
Love Pets Best Insurance
"Our little Peaches (toy poodle) is now 7 years old and she's the light of our lives. So why wouldn't we have health insurance for her like we do for ourselves??? We signed Peaches up for Pet's Best Ins. right away and have found the claim process to be very easy and the reimbursement payment comes quickly to our checking account. When Peaches is sick we don't have to worry about making decisions based on finances. Pets Best allows us peace of mind and frees us up to make good care decisions for our little girl. Thanks Pets Best!" Paula Di - Sebring, FL
Insurer: Pets Best
By: Paula
My agent was very helpful
My agent was very helpful
Insurer: Nationwide
By: Customer
Easy website to navigate
Easy website to navigate. Thorough explanation of what each plan covers. Gave an option to call if needed.
Insurer: MetLife
By: Erin Wengler
Pumpkin is the best investment I've made
Pumpkin is the best investment I could ever have made for my pet's health and well being. As a company the communication and review response time has consistently been first rate. The claims and estimate process is user friendly and easy to negotiate . Once a claims approved, the real time direct deposit payment to my bank account was nearly instantaneous. I've heartily recommended Pumpkin to all of our pet parent friends !
Insurer: Pumpkin
By: Peter
Pet Insurance Review
Representative was welcoming, friendly and knowledgeable, She explained the process and did extremely well, Which reduced my apprehension.
Insurer: Nationwide
By: Lori
Great customer service
Stephanie communicated with me via text due to my schedule and it was so helpful. She was able to answer all of my questions and was very quick and clear. Highly recommend.
Insurer: Prudent Pet
By: brittney
Samantha was amazing
Samantha was amazing. I am very helpful and helped us adjust the policies to best fit our needs. Samantha was caring and patient. Samantha was personable and invested in the overall best option for our family. We are extremely grateful.
Insurer: Fetch
By: Tanya Kang
User Friendly and Efficient
User Friendly and Efficient
Insurer: Prudent Pet
By: Dre