Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Incredible service
Incredible service! Was able to cover most of my pets emergency visits + follow ups and meds. Highly recommend TruPanion!!
Insurer: Trupanion
By: Olivia
Would have given 5 stars however n…
Would have given 5 stars however n 2025, I had my dachshund microchipped and MetLife didn’t pay for it. So I contacted customer service and they reviewed and I got payment. Also, wondered why my monthly premium jumped almost $25 after only 1 year of coverage and my dog is only 15 months old. Other than those 2 things I am happy.
Insurer: MetLife
By: Debra Revelle
Customer Service is great!
My baby boy had to have emergency surgery and some things got crossed up with post-op deductibles and fees due to ER visits and customer service handle the issue immediately.
Insurer: Trupanion
By: A.M.
Heartless
Fetch Pet Insurance (formerly petplan) is such a heartless pet insurance company. They have this "benefit" where they reimburse you for lose of pet. They've already taken over a week to approve the claim for my dog's euthanasia along with all of the claims leading up to it that documents the illness causing his death. Unlike other per insurances that can put 2 and 2 together, they want you to go print out another form to fill out all of that information again, including getting it stamped from the vet. I thought I was done dealing with going back to the vet. They really want you to peel that scab. Absolutely horrendous and insensitive considering they already have all of the information and proof they needed from the prior claims. I also had to call to explain that my pet was dead in order to cancel the plan. Other per insurances automatically cancel after they approve your final claim that documents euthanasia. Stay away!
Insurer: Fetch
By: doghair
I called to find out some information…
I called to find out some information regarding one of my cats impending complicated dental surgery. Rep was very pleasant and offered some suggestions.
Insurer: Embrace
By: Eileen
4+ Years with Pets Best—Easy, Reliable, and Worth It
I've had Pets Best insurance for about 4–5 years now, and my experience with them has been consistently positive. Thankfully, I've only needed to use the insurance a few times, but each time the process was smooth, straightforward, and stress-free. Submitting claims was easy, and their team was helpful and responsive whenever I had questions. Most importantly, I received reimbursement in a timely manner every time, which made a big difference during already stressful situations with my dog. It's reassuring to have a company that actually delivers when you need them. Based on my experience, I'd definitely recommend Pets Best to anyone looking for reliable pet insurance.
Claims filed with ease.
All claims from minor to substantial have been filed with ease. Communication on claim status and EOB, are timely and efficient.
Insurer: Pets Best
By: Donald
Healthy Paws is one of the best pet…
Healthy Paws is one of the best pet insurance company you can get! Their claims and payments are fast. They have a real person on their customer service support phone if needed. You cannot go wrong if you choose them!
Insurer: Healthy Paws
By: Pam Sestak
Absolutely amazed with this insurance…
Absolutely amazed with this insurance so far. Easy to submit a claim but the online vet services are a life saver for after hours questions, concerns.
Insurer: Nationwide
By: Nicki Clausen
The customer service was very helpful…
The customer service was very helpful and solved all my questions. Thanks!
Insurer: Spot
By: Aline Dangtran