Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Website is very easy to use and…
Website is very easy to use and navigate. The premiums are competitive and much better than our previous pet insurance. The best option is being able to add wellness benefits. Most other pet insurance companies do not have this option. We have not filed any claims, so I am not able to comment on ease of filing or approval of claims at this time. Time will tell......
Insurer: Nationwide
By: customer
Good customer support
Good customer support, speed of claim review
Insurer: MetLife
By: customer
Claim Denial Experience
I recently submitted a dental claim for my cat. My vet had inadvertently put the wrong date on a record in my cat's file.( I took my cat to the vet on January 2, right after the turn of the year, the vet posted the wrong year) It was at that visit that the vet said her bad breath could indicate a dental problem. I made an appointment for the dental work, which was a few months out. The vet suggested waiting until dental health month because they gave a discount for the service then. My cat ended up having two teeth removed at that visit. I submitted the claim expecting to have some coverage on the nearly $1000.00 claim. My claim was denied because they called it a pre-existing condition because of the misdated file from the vet. I tried to explain to ASPCA, that if they reviewed the information I submitted when I signed up, I had not even gotten my cat until after the date on that record. In addition, I did not start seeing that vet with my cat until 9 months after the date on that record. I called the vet and they acknowledged the mistake, corrected the mistake and resubmitted the document to ASPCA insurance. They would not reevaluate my claim. I tried to submit a new claim since they said the original was closed, they said that incident was denied and would not consider the update from the vet. I have now cancelled my pet insurance (for all three cats I adopted from a rescue at the same time) with ASPCA, and frankly am disheartened by the experience. I don't think I will buy pet insurance again.
Insurer: ASPCA
By: Nancy Ciborowski
I've had great experiences with MetLife…
I've had great experiences with MetLife Pet Insurance for both of my dachshunds. The policies are very straight forward and relatively affordable. The claims are very easy to file and if a refund is approved, the payments are quick. I've heard a lot of complaints from other dogs owners with different pet insurance who get the runaround when it comes to coverage, but I've had nothing but positive experiences with MetLife and recommend it any time i get a chance.
Insurer: MetLife
By: Melanie
Excellent company
Excellent company. Have had their insurance for many years. Great customer service, always keeps one informed of claims or questions you may have, Very quick responsive claim payments.
Insurer: Pets Best
By: George Bruce
Ease of mind for me and my 2 cats
This is my second time receiving reimbursement for an emergency health issue with one of my 2 cats. The first time was about a year and a half ago, and it went very smoothly and really made a difference for my boy Rory. This time, it was Rosco with an emergency and I felt secure knowing PetsBest was so great to me last time. This time I got reimbursed even faster as well, within only a few days. I recommend PetsBest whenever pet insurance comes up, and I am so glad to have it for both of my boys! Thank you to everyone who makes this possible.
Insurer: Pets Best
By: Rachel
Te Ata herniated disk surgery and tooth extraction
Great customer service. Payments for all services requested including acupuncture and rehab
Easy to use
I Love Metlife pet insurance because the app is straight forward and easy to place claim or see your documents online. Refunds/Payments are processed quickly.
Insurer: MetLife
By: customer
Pets best is the best insurance for my…
Pets best is the best insurance for my dog and filing claims is easy. I recommend this company.
Insurer: Pets Best
By: Carol Ann Cabral
I had been with my previous insurance…
I had been with my previous insurance company for around 18 years, totally claim free and a model customer. My policy updated automatically and they would continue taking payments out of my account as usual, as they had done for many years. This year they sent me the renewal documents but neglected to take payments out of my account. I never received a phone call or anything from them, though I did receive a letter stating my insurance was cancelled while I was away on vacation - not receiving it until I arrived back home. Can you imagine the stress of that situation? It was a Saturday night and of course there were no insurance offices open and my home was left uninsured. Thank God, I found this company, what a lifesaver. I even received a discount for being a CFIB member and it was cheaper than my previous policy! After I got my insurance set up- I could easily go back and increase and change a few things. Easy breezy. The previous company will never get me back as a customer! I hope to never have to use my insurance policy, but I was able to sleep that night. On convenience alone they get top marks.
Insurer: Sonnet
By: Sasha Appleton