Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Quick response and reimbursement
Quick response and reimbursement. Made the entire process super easy, five stars!
Insurer: Trupanion
By: Linda
your website is so easy to navigate &…
your website is so easy to navigate & your process time for claims is fabulous
Insurer: ASPCA
By: Diane
It has been great for my little Apollo…
It has been great for my little Apollo since we enrolled him and we are adding one more. Great coverage. Very helpful customer service.🤩
Insurer: Fetch Canada
By: Marie Rose
It was the agent that sold us!
We just brought home an 8 month old puppy. Beforehand, I have been researching insurance companies, know we would need/want protection for him. I'm impressed with the follow up from Fetch. You stayed in contact by email, without sending too many. So when it was time to purchase, Fetch stood out among the sea of competitors. I called with a question, and got Aileen Andino on the line. No lengthy hold time! aileen was knowledgeable and friendly. She answered all of my questions professionally. She was also able to help me adjust our policy so that we are getting the most out of it. We are seniors, and on a fixed income. This insight was appreciated. She also kindly waited on the line as I accessed the app. I'm retired from customer service as a department supervisor, and understand what it takes to be an outstanding employee. Aileen has the knowledge and the soft skills to make it to the top of her profession. Please recognize her for her hard work. She deserves it. You've made a lifelong new customer! Thanks Aileen and Fetch. Aloha, Leisa and Oscar Kulani
Insurer: Fetch
By: Leisa Kulani
Pumpkin has exceeded my expectations
Pumpkin has exceeded my expectations. They do what they say they are going to do. Quick reimbursement, no disputed or denied services, and responsive and helpful support.
Insurer: Pumpkin
By: Lonnie
Easy claim submission
Easy claim submission. Relatively quick turnaround time. I also appreciate the online storage of my pets’ records.
Insurer: MetLife
By: Pam H
It was handled very competently by the…
It was handled very competently by the vet and Trupanion. No hassles, disputes, or communication issues. First class all the way.
Insurer: Trupanion
By: James
Easy to file claims and quick response!
Easy to file claims and quick response!
Insurer: ASPCA
By: Susan