Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
Other Categories
Excellent
The office took my dog in as an emergency. The staff was wonderful. My dog was a little snarly ( has been for a long time) and they still treated him with love. The staff and doctor were very informative and answered all my questions and addressed my concerns. He had to stay for a couple of days and let us visit him. They took all my calls when I called to check on him. I am thankful that they were able to accept my dog as a new patient. L
The representative Arturo explained the insurance and which one would suit my pet better…
The representative Arturo explained everything so well and his service was excellent
Insurer: Nationwide
By: customer Arlene Morales
I have been a previous Nationwide…
I have been a previous Nationwide client with a former pet and wanted to have my new cat covered by Nationwide, as well. Shelly was the Customer Service Representative I spoke with today. She was very helpful and knowledgeable! She explained the coverage and cost as well as made me feel very confident that Nationwide will be a great choice for my new pet’s insurance needs.
Insurer: Nationwide
By: customer Hedi Westling
Friendly customer service
Friendly customer service, easy to find claims. Website easy to use.
Insurer: Pumpkin
By: Anita
He was very friendly and answered all…
He was very friendly and answered all my questions
Insurer: Nationwide
By: Jed
Customer service was amazing and quick…
Customer service was amazing and quick to fix my problem
Insurer: MetLife
By: Irene
Always very courteous and efficient.
Always very courteous and efficient.
Insurer: Trupanion
By: Diana
Very friendly,helpful,made me feel…
Very friendly,helpful,made me feel better about the process.¹
Insurer: Prudent Pet
By: azslovakgmail.com
Rosie was empathetic
Rosie was empathetic, professional and helpful. Eric was professional and helpful as well.
Insurer: Nationwide
By: customer
Signing up with MetLife was very easy
Signing up with MetLife was very easy. Thank you for such a positive experience.
Insurer: MetLife
By: Adrienne