Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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The claim was processed quickly but not…
The claim was processed quickly but not correctly. When the claims software scanned the receipt it interpreted the description the vet hospital used as a Wellness claim instead of an Illness claim that it actually was. I called the customer support phone and got an agent who quickly understood the issue and got it to an adjuster to reprocess it. The claim was reprocessed by the next day. All's well that ends well.
Insurer: Embrace
By: Jan Vales
ASPCA has been wonderfu
ASPCA has been wonderfu! They have taken care of my Frenchie’s medical needs without hesitation, and I am forever GRATEFUL!❤️🐾
Insurer: ASPCA
By: Holly Ramsey
This company is not ethical or honest
This company is not ethical or honest. They have denied claims without honest justification. I have had to file appeals and won. The more I continue to work with Spot, the more burden and bust work they place on me. The claim process states that if medical records are needed, they will secure them from my vet. Now I am getting emails stating that I need to provide the medical records myself.
Insurer: Spot
By: Steve Espitia
Best customer service
Easy to navigate. I already have Metlite for my other 2 cats. They are very understanding with compattion when I need to cleim. No stress, happy insurance!
Insurer: MetLife
By: coco
Josh was helpful in helping me find the…
Josh was helpful in helping me find the right pet insurance policy for my dog. He was helpful in helping me change my pet's name on the Fetch Insurance policy.
Insurer: Fetch
By: David Rubin
The advisor on the phone was able to…
The advisor on the phone was able to solve the problem and provide me with the claim information .
Insurer: Embrace
By: Ellen Blodgett
Friendly, quick and very efficient service
Friendly service, quick responses and lightning fast reimbursement made my experience an amazing one.
Insurer: Pumpkin
By: Mar
Used to be good
Used to be good. Then they just weren’t. Currently cannot access ANY of my policy information, coverage, file claims So far no fix. They said a few hours. It’s been days.
Insurer: Embrace
By: Tricia Demarest
The staff is wonderful
The staff is wonderful. They are gentle with my cats and they love them. Fast and very efficient too. Place is very clean.
Insurer: MetLife
By: Theresa Butruccio
I had to call metlife with concerns…
I had to call metlife with concerns uploading documents the woman was very thorough and talked me through it. It's great for insurance and I got paid back half of the medical bills back!
Insurer: MetLife
By: customer