Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Pumpkin Pet Insurance is the best I've experienced
Pumpkin Pet Insurance is the best I've ever dealt with. Never a problem. I've been getting pet insurance for over 15 years and every month was an argument with other companies. I was fought on every submission. With Pumpkin all conversations are helpful and kind. With Pumpkin I submit-(some bills have been high) and there's never a question. Based on my previous experiences I would never recommend another company. Thank you for your service!!!
Insurer: Pumpkin
By: Diane Mann
Excellent flow and ease with submitting…
Excellent flow and ease with submitting the claims. They keep you informed!
Insurer: Spot
By: Lisa VanEllen
Coverage is exactly what it’s supposed very responsive…
Coverage is exactly what it’s supposed to be when you start. Very responsive check in the mail is slow.
Insurer: Spot
By: William Hofferhoffer
I just started with MetLife
I just started with MetLife. Everyone from customer service has been nice, patient & knowledgeable. So far, so good. My 1st series of shots I’m getting $75 back, but that’s it for the year, which I’m not sure is very good.
Insurer: MetLife
By: BRENDA MERSINGER
Excellent customer service
Excellent customer service. Easy claim submission process.
Insurer: MetLife
By: Sandy H
I was at a loss my beautiful
I was at a loss my beautiful, handsome boy had just had a seizure which he had never had before and it left me shaken and at a loss. Didn’t know why and could not even figure out why. I called Pumpkin Insurance and asked for their help. A reassuring voice on the phone helped me to calm down and took care of everything that my guy needed. They were quick, efficient and understanding and eased my stress so I could concentrate on Storm getting better they paid out his invoice in less than 24 hours and I highly recommend them for insuring your pets needs. Gina M.
Insurer: Pumpkin
By: gmesiti
Quick response and expected outcome.
Quick response and expected outcome.
Insurer: MetLife
By: customer
Excellent customer service
Excellent customer service. Expeditiously processing claims with quick reimbursements!
Insurer: MetLife
By: Wynette Marlin