Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Slooooow
I have been a customer with several pet insurance companies. Pets Best is, by far, the absolute slowest to complete a claim. I always get several emails apologizing for "delays". It's just poor, slow customer service.
Insurer: Pets Best
By: Don
Very smooth claim submission
Very smooth claim submission. Fast approval. Helpful representative
Insurer: Fetch
By: Richard
They are quick
They are quick, honest, and the website is easy to navigate!!
Insurer: Spot
By: Nancy Cox
Claim was processed quickly
Spot processed our claim quickly and efficiently. We were very pleased that 70% of the bill for emergency surgery was paid. I couldn’t ask for a better response.
Insurer: Spot
By: Kimberly Hinton
Very friendly and helpful
Aileen was very professional and knowledgeable answering my questions, she made our signing up as new fetch customers simple and painless. Impressed so far
Insurer: Fetch
By: Andrea Carr
Always Excellent service & Fast payment.!
The dog I currently have insured with Fetch is the 5th dog I have insured with them going back 20 years now. Fetch has Always provided Perfect service. They honor their policies, communicate clearly & promptly & they PAY quickly per the policy!! Their phone reps are AA++ knowledgeable, clear & take all the time needed with Each call. I cannot recommend Fetch Pet Insurance highly enough!!
Insurer: Fetch
By: Mary Fogerty
She was very helpful
Aileen Andino, She was very helpful
Insurer: Fetch
By: Debbie Rosa
so quick in getting a resolution !!
so quick in getting a resolution !!
Insurer: MetLife
By: Amy Gibson
You have the best representatives…
You have the best representatives employed. However, your policies and reasons behind them are incredibly disappointing. I personally feel the insurance that is offered and what it covers certainly does not work for the best interest of Pet Parents. Insurance is protection and I believe Trupanion has not worked out for us in time of need.
Insurer: Trupanion
By: Christine
Easy and swift response
Easy and swift response
Insurer: MetLife
By: Barbara Ellis