Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great pet Insurance
We have had Spot insurance for 2 years. This year was the first time having to use it when I dog got ill a couple weeks ago and into up at the Emergency vet. We filled our claim and got reimbursed seamlessly. It brings comfort having both our dogs covered.
Insurer: Spot
By: HA
The claims process is a little clunky
The claims process is a little clunky. I needed SOAP notes. Its note always easy to add docs. I had a claim declined several times before I could identify the blocker. I had to call the call center to get it resolved
Insurer: MetLife
By: Tracy Antol
My experience with MetLife Insurance…
My experience with MetLife Insurance was excellent. When I called to speak with a representative about what my policy covered, the process was simple and easy to understand. The representative was knowledgeable, patient, and answered all of my questions clearly. I was also very impressed with how quickly my refund was processed. Overall, the customer service was efficient, professional, and made the entire experience smooth and stress-free.
Insurer: MetLife
By: customer
Not a good experience so far
Not a good experience so far. My dog had an accident playing and I immediately scheduled a vet visit after paying for his coverage for over a year I submitted all the documents including SOAP notes. Now they want SOAP notes submitted for the year prior! Other than his vaccination update a year prior at a clinic-+ he does not have any prior vet visits! This is stressful I have called multiple times and each time a representative tells me ok don't worry we have everything we need! I even had a cytology and blood work to make sure his ear trauma wasn't an infection or allergy. I was aware the day he did it and immediately scheduled his appointment for a drain etc.. When you sign up they are not going to cover your pup if there is no prior history is what I gather. I am definitely cancelling if they refuse his coverage.
Insurer: MetLife
By: DR
Although your quote was under the…
Although your quote was under the quotes I received I still think for as long as I have been driving it should have been lower. It's nice to have an actual person being able to help you set up your account you need better customer service
Insurer: Sonnet
By: Jeffery Desjardins
waste of time and money
waste of time, waste of money on the insurance that they deny ,then you try to dispute it again weeks of stress and so far 2 claims still paid at ZERO, but yet paid insurance for it! START saving your cash for emergencies and no need of any pet insurances!
Insurer: Fetch Canada
By: Floare F
I called after I had made a claim for my dog Diamond
I called after I had made a claim for my dog and Pets Best forwarded a payment to my account not even 1/3 of the amount I spent at the office visit.I took out extended coverage of pet insurance when I first signed up for reimbursement of 85% of what ur bill is .Check this out 2024 received what I was to receive.. 2025 the excuse was I didn’t take her when new coverage was infect so I didn’t receive the amount I got in 2024.2025 just submitted claim this time we only pay a certain amount wellness visit..I am furious and give them a one star.. I plan on calling back Monday to get a supervisor or corporate because I don’t know who is playing games .What the since it makes to have reimbursement insurance with not only paying increase fees every year our pet ages.???I was givihg Pets Best great review to my family to purchase their insurance .Hell no
Insurer: Pets Best
By: Sherry
Good Customer Service goes a long way!
I spoke to Samantha and she was absolutely phenomenal. She took the time to assist me in the submission of a claim. She also explained in detail my policy coverage and how claims are calculated. She was extremely patient with me, and she also made sure that I clearly understood the coverage and the overall terms of my policy. She is extremely knowledgeable of all aspects of your company and is in my opinion a valued asset not only to the customer, but to your company as well. I feel that she should be rewarded and recognized for her dedication and loyalty not only to your company, but for the excellent customer service that she provides to your customers. I am requesting that Samantha receive special recognized before her peers for the excellent service that she provides your customers. Please give Samantha my sincere thanks and gratitude for a job well done and for making me feel valued as a customer.
Insurer: Fetch
By: Ramona Scott
My claims have always been handled both…
My claims have always been handled both professionally and expeditiously. Customer Service is very helpful when needed. I highly recommend Met Life to all dog owners I know.
Insurer: MetLife
By: Debby High
Save your money, don’t sign up for this.
I regret signing up with this company. They always find reasons to not cover any part of “illness” claims, not even diagnostic testing, even when an accident was present, they will justify not paying a claim by saying no coverage for “illness”. If you select this company be prepared to pay hundreds per year for claims to be denied, poor customer service, and more time than it’s worth trying to fight to get payments for claims only for no favorable outcome and empty promises. The marketing by this company was also misleading (only pre existing conditions are covered under a certain pet age, which is not made apparent while signing up!). I do not recommend whatsoever.
Insurer: AKC
By: Brittany Freeman