Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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I like how they explain each step to…
I like how they explain each step to you and what's next
Insurer: Nationwide
By: Juana M Perez Guzman
I've been very satisfied with Metlife…
I've been very satisfied with Metlife Pet Insurance. They are quick in reviewing and paying for claims.
Insurer: MetLife
By: customer
I took my cat for his dental check and…
I took my cat for his dental check and had to get three of his teeth removed. Thankfully, I had taken the insurance for him. Post the treatment, I submitted the bills. The insurance company contacted the vets directly to collect remaining treatment details and reimbursed the amount timely.
Insurer: Spot
By: Lionel Alwin
Great claims processing
I'm going through number of tests to find out what is going on with my dog. I appreciate Spot's fast review, approval, and payment of my claims. It's great to find a pet insurance company that supports me rather than hassles me about my claims.
Insurer: Spot
By: Lisa E
Quick and wonderful service
Quick and wonderful service
Insurer: Spot
By: Debra Stelnik
Super easy no problems hope it is as…
Super easy no problems hope it is as easy to use.
Insurer: MetLife
By: Sean
Fetch is so helpful and informative. Paid what they said they would!
Fetch was constantly reminding me to submit my claims which I needed. They are helpful and informative. They make everything easy!
Insurer: Fetch
By: customer Christopher Sanchez
Great Pet Insurance
I've been with Nationwide-VPI for many years. I've never had an issue or a problem. The staff is very knowledgeable and patient and nice.
Insurer: Nationwide
By: Charlene Moss
Customer experience/Customer focus.
Customer experience/Customer focus.
Insurer: MetLife
By: Amy Fadida
I’m very happy with pumpkin
I’m very happy with pumpkin. They have outstanding customer service.
Insurer: Pumpkin
By: Linda Day