Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Easy to use
Easy to use. Easy to find info on website. Well detailed info on how to complete claims. Quick responses sent to me when I file a claim or have a question. Helpful customer service staff.
Insurer: MetLife
By: Stacy
Spot has been great to work with.
Spot has been great to work with.
Insurer: Spot
By: Don Taylor
Spot was very helpful when I had some…
Spot was very helpful when I had some questions. They definitely reimbursed 90%!! I highly recommend.
Insurer: Spot
By: Paul Hughes
Delivered As Promised
My policy did what it promised when I signed up. No hitches, no hidden clauses. It covered the emergency that I had with my dog to the limit of my coverage. Making a claim online was straightforward and uncomplicated. It was a very fair process and a big help during a very stressful event.
Insurer: Spot
By: Laura Johnson
They take care of your dog
They take care of your dog! Very easy to talk to them ! No hassle! The best pet insurance you can have for your pets! FIGO PET INSURANCE its the way to go !
Insurer: Figo
By: Marisela
Always a good experience with Chewy!
They are always very helpful and truly care about your pets needs!!
Insurer: Trupanion
By: Elizabeth Jennings
Extremely helpful, kind understanding explained everything very well.
Very kind extremely extremely helpful understanding explain everything very well. Very professional.
Insurer: Sonnet
By: Jennifer Kourtis
Very Helpful Advice
Customer Service rep Clementine was so clear. She helped me think through adjusting our policy rather than cancelling it. I feel very good about the coverage, looking at future health needs. Our two cats are now protected, and we feel good about the cost. I can't say enough good things about that interaction and Embrace.
Insurer: Embrace
By: elizabeth
I bought Fetch hoping I’d never need it
I bought Fetch hoping I’d never need it. Then my one-year-old Miniature Schnauzer, Zane, developed a bladder stone that required referral to the University of Florida Veterinary Hospital for laser lithotripsy. The total specialist bill was $3,163.60, and Fetch reimbursed exactly 80% as promised—$2,530.88. Earlier diagnostic claims were also processed exactly according to my policy. The claims process was straightforward, communication was excellent, and because I had insurance, I was able to choose the treatment my veterinarians felt was best, based on his young age, instead of making the decision based on cost. I couldn’t be happier with the experience.
Insurer: Fetch
By: Carolyn Chavez
Claim process was so easy
Claim process was so easy. Whenever I need to call with any question’s, they always want to know how my little fur baby is doing. And they are always so patient and professional.
Insurer: Spot
By: Rochelle Carrillo