Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Saved our girl
Pets Best has been extremely easy to work with. Easy to upload documents and our turn around time is less than 10 days from submitting to repayment.
Insurer: Pets Best
By: Alicia
Excellent
Pets Best had a lot of significant website issues..last year making using their service very difficult. But they appear to have worked it out and now it works great and their services back to being 100%. They are not super fast to pay claims but that works fine for us. Love PB
Insurer: Pets Best
By: Drew
Fast and easy reimbursements
It was so easy to submit a claim and the reimbursement is so fast! Love Metlife Pet Insurance!
Insurer: MetLife
By: Christina A.
Easy
It was very easy to apply for this.
Insurer: MetLife
By: Anna Weaselhead
I have been with spot insurance for a…
I have been with spot insurance for a couple of years and they are nice, explains everything and are very knowledgeable. Depending how busy they are, I received my claim in 14 days.
Insurer: Spot
By: Cheryl Warrren
I was unsatisfied with the evaluations
I was unsatisfied with the explanation of the evaluations of my vet bills claim.
Insurer: Spot
By: S. Conditt
Representatives was patient and…
Representatives was patient and clarifies my questions and concerns about insurance policies.
Insurer: Embrace
By: JONATHAN LEE
I spoke with Josh regarding starting a…new dog pet policy.
I spoke with Josh regarding starting a new policy for my four year old dog. Josh was personable and professional. He answered all my questions and was able to help me understand how Fetch Pet Insurance functions. I left our conversation feeling re-assured about starting with Fetch.
Insurer: Fetch Canada
By: Rosemary Fine
Embrace Pet Insurance is AWESOME
Embrace Pet Insurance is AWESOME. Totally. They're kind and understanding when a problem arises.
Insurer: Embrace
By: Renee Gentry
Took four trys to purchase.
Took four trys to purchase.Not allowed to add second pet as promised. Chat is so slow th6it is useless. ẞ to ill not sure purchase is complete.
Insurer: MetLife
By: Susan