Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Made our choice much easier!
Worked with Josh Sabado and he made the whole process very easy and straightforward. He answered all our questions and he cleared up any confusion we had.
Insurer: Fetch
By: Matt M
It was simple
It was simple. just a phone call and screening. Mr. Darren was great in gathering the information and sharing information. He was helpful in selecting the packages for my furbabies.
Insurer: Nationwide
By: Gloria weir
They fulfilled their commitments in a…
They fulfilled their commitments in a timely manner.
Insurer: Figo
By: Harris
Unfortunately
Unfortunately, my experience with Figo Pet Insurance has been negative. The way they handled my case lacked transparency and left me feeling that they do not act in the best interest of their customers. I cannot recommend their services at this time
Insurer: Figo
By: Tarcisio Aparicio
Fetch Pet Insurance is Great
Kaitlyn was super and very helpful! I have always loved Fetch and will always use them! Great Coverage!
Insurer: Fetch
By: Snaps
I've been a customer for 4 years now…
I've been a customer for 4 years now and I love how fast claims are processed and it's easy to get a person on the phone when I have questions.
Insurer: Embrace
By: T Webb
I'm sure this will go right to PetsBest paper shredder.
I have two pets insured with PetsBest. The only reason I chose 2 stars over 1 is because one pet's claims process has been smooth, however the other pet's claims process has been a disaster. You'd think one pet's good experience helps, but it doesn't. It only emphasizes how horrible the disparity is in the experience I'm having - and how wildly inconsistent the quality of adjusters. My pet's claim has been going on for 52 days. I'm currently in the appeal process and PetsBest is asking for information they already have in the file, I can see it from the customer portal. They are threatening to close the appeal if information is not received within 15 days - again, they already have this information! Also they cannot calculate time periods. They asked for records dating back 18 months, which in my case would be 8/11/2023, but the date they are stating in their emails is 6/1/2023. Seems like they're going for a "Gotcha! We didn't receive the necessary information". But this is also erroneous; I can see records in the file dating back to 2021. Talking to Customer Care representatives is like talking to a brick wall. I receive incorrect and unhelpful information. Talking to a supervisor was not better, empty apologies with no escalation of the issue. I never receive email replies from customercare @petsbest.com. Conversely, I'm drowning in automated emails. If anyone at PetsBest actually cares to receive my feedback and consider improving processes, I have a full log of how my experience is going.
Insurer: Pets Best
By: Courtney Thomas
Overall all good
Overall all good. Kevin was great.
Insurer: Nationwide
By: customer
In the beginning
In the beginning, I was having a lot of issues trying to get my claims to process because my veterinarian didn’t make his notes. I guess a specific way that they wanted it and regardless of me asking him to add more detail he didn’t do it so I lost out on a lot of money the first year or two, but I’m glad that they eased up on the information that they need and started to accept the notes that I’ve been getting from my veterinarian and submitting them so at least I’m getting something back so I do appreciate that.
Insurer: MetLife
By: April Arnold