Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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You are GREAT!
Last year, my first year with MetLife, I recall waiting quite some time before i received my payments. This year - you all have been exemplary. Payments have come in in record time without me having to contact you as to when/where it is. I am SOOO pleased with your service.
Insurer: MetLife
By: Linda Kosut Lyon
Not worth it!
Currently have an open claim and it took almost five days to get some support to start. Customer service is almost non existent. Lack of communication, little to no response when you call or leave messages for adjuster in the claims department even when you escalate your concerns! I guess you truly get what you pay for. Please spend the money and pay for a more expensive and reputable insurance company where urgency and care actually means something I regret signing up with this company !!
Insurer: Sonnet
By: Petrina
Friendly and helpful
Friendly and helpful customer service staff. Online quote portal is clear and simple.
Insurer: Sonnet
By: Tarek
I love pumpkin
I love pumpkin! They are always so quick with my claim and customer service is great! Recommend recommended to anyone!
Insurer: Pumpkin
By: Lesia Hass
Daniel was incredible!
Daniel was incredible!
Insurer: Nationwide
By: Vickie Null
Josh was very helpful and patient
Josh was very helpful and patient. Since I wasn't sure what coverage I wanted, he had no problem giving me all the options and went over them with me several times. It was a very easy and smooth transaction that didn't take very much of my time up. Thank you Josh!
Insurer: Fetch Canada
By: Michele Venables
Representative was patient and…
Representative was patient and professional and was able to answer all my questions. He explained the policy and coverage in very understandable terms and made sure I understood and was comfortable with the coverage. Just a very pleasant experience.
Insurer: Nationwide
By: Amelia Milham
the agent help me on my policy…
the agent help me on my policy validity, feels great
Insurer: Sonnet
By: Annilo Absel Derit
Thankyou Healthy Paws for your support…
Thankyou Healthy Paws for your support and quick response to my Dog ‘Duga Mia’s’ ACL surgery. It’s stressful trying to get things organized but Healthy Paws worked well with me on all of the preparations for a quick deposit .
Insurer: Healthy Paws
By: Erni Thompson
Good experience
Dylan was great. Never pushy, always friendly and professional, made the process an incredibly smooth one. Sonnet's rates were the ones that best balanced price with my needs, and the quoting process was easy.
Insurer: Sonnet
By: Patrick Smith