Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Easy as pie
Putting in a claim on the app was so simple. I was so relieved. Thank you so much.
Insurer: Spot
By: Roxanne Hernandez
Kevin was great very informative and…
Kevin was great very informative and helpful!
Insurer: Nationwide
By: ML
Amanda was very professional and…
Amanda was very professional and informative about the policy. She made the decision very easy and provided the support needed to choose the right plan for my new fur baby. Definitely deserves acknowledgment, best customer service I’ve had in a very long time.
Insurer: Fetch
By: Gia
Great service
Great service. Stephanie was awesome.
Insurer: Prudent Pet
By: MICHAEL
Quick at accepting claims and good…
Quick at accepting claims and good customer service
Insurer: Pumpkin
By: Julie
Very happy Although the premium increases with age…
Although the premium increases with age (of course) Trupanion is a great company with great service
Insurer: Trupanion
By: Dan
My experience with nationwide pet…
My experience with nationwide pet insurance was great. It was very easy to set up over the phone and the person I spoke to was very polite and kind.
Insurer: Nationwide
By: Jerlyn
You issued a payment to my Furlife Vet…
You issued a payment to my Furlife Vet claim but have not paid me or the vet. You will make me wait 3 weeks for payment. That is unacceptable.
Insurer: Trupanion
By: JB
Easy Process
Quick and easy claims navigation on app- and good communication throughout the process.
Insurer: Fetch
By: KAREN LYONS
EASY AND AFFORDABLE
GREAT EXPERIENCE, EASY TO SIGN UP, LOW WAIT TIMES.
Insurer: MetLife
By: CHRISTINA SOBCZYK