Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Loved it And very Easy to use there…
Loved it And very Easy to use there staff on call is also very good, knowledgeable and friendly
Insurer: Sonnet
By: Shreya Marva
Very easy to sign up
Very easy to sign up. Was able to chat with a representative and get my questions answered prior to enrollment.
Insurer: MetLife
By: Felicia Godolphin
Missing invoice isn't missing
Got a notice about a missing invoice when the invoice we received is attached. Feels like a stall tactic to push back paying out.
Insurer: MetLife
By: Jeremy
Simple to submit claims/receipts
Simple to submit claims/receipts, updates throughout each claim process! Excellent service!
Insurer: Fetch
By: Lisa
Great customer service
Great customer service. Simple to use, the app is extremely user friendly. Turn around is speedy and very convenient.
Insurer: MetLife
By: Erin
Easy and quick!
My first claim was handled quickly and so easily!
Insurer: MetLife
By: Julie S.
Thankful
MetLife has been great. I was a previous customer to two companies and MetLife far exceeds both. The claims process and reimbursement is seamless.
Insurer: MetLife
By: Marisa D
Great and easy to work with
Great and easy to work with. My policy was up for renewal and I called to see if I could lower my premiums. Not only did the woman help me, but she gave me an additional discount for being a rescue volunteer. Thanks!
Insurer: MetLife
By: Lauren Rutley
Timely service
My experience with MetLife regarding my pet insurance has always been great. It’s so easy to submit a claim. And claims are processed very quickly.
Insurer: MetLife
By: John Waters