Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
Other Categories
Worth every penny for insurance for your pets
Once you have met your deductible, they pay their part and either send payments directly to your vet or medical provider or to you. They are extremely prompt and typically review the submitted invoices within 24 hours.
Insurer: Trupanion
By: Suzy
The vet hospital had direct contact and…
The vet hospital had direct contact and we knew almost immediately what insurance was going to pay. Our precious Scout died and insurance paid some on the cremation. We are heartbroken but relieved that we did not have to make a decision based on cost of care because we had insurance to help
Insurer: Trupanion
By: Garry &Karen
MetLife Pet Insurance has been…
MetLife Pet Insurance has been extremely informative and helpful, especially when our puppy got hurt. The whole process was straightforward and stress-free during a time that could have been really overwhelming. Filing a claim was easy, and the reimbursement was surprisingly fast. It gave us real peace of mind knowing we could focus on our puppy’s recovery instead of paperwork. Highly recommend to any pet parent!
Insurer: MetLife
By: Tessa Reynolds
Easy use of App
Easy use of App. Consistent and reliable service as well as claim processing for reimbursements. All as advertised!
Insurer: Spot
By: BJ Wilson
Our claim was processed extremely…
Our claim was processed extremely quickly, less than one week. It was very easy to file the form on my phone using the Spot app. We really appreciate the help since our dog was diagnosed with lymphoma.
Insurer: Spot
By: CAROL FLEMING
Trupanion has a great product and I…love Trupanion!
Trupanion has a great product and I believe they really care! Easy to submit claims and fast payments back to me. They are very responsive and supportive!
Insurer: Trupanion
By: Kathleen
Excellent Customer Service
Jeremy was very knowledgable and helpful with providing guidance regarding pet insurance.
Insurer: Nationwide
By: customer
Healthy Paws helped…
Healthy paws was a very easy provider to work with and was quick with reimbursement. This is my first time having insurance for a pet and it made my decision making very easy.
Insurer: Healthy Paws
By: Gerard Heidkamp
After two years of paying premiums for…
Update Stay away from Embrace Pet insurance As expected by delay and continued requests for more information claim was denied. I’m glad I found out after small claim before needed in future. I’ll be better off putting the $1900 a year away I was paying them. With increases every year it would be more BTW I emailed as reply suggested , crickets I have replied with policy number they couldn’t find I stand by my one star review, all I was got was need more information even though vet sent everything requested. Embrace works hard not to cover After two years of paying premiums for 2 dogs, one had an issue that treatment total was about $100 over deductible. Even for this amount all I got was delays and Embrace looking for way not to pay claims. My advice is stay away from Embrace.
Insurer: Embrace
By: ron c
Good communication
Good communication Expectations met I often refer this company to others
Insurer: MetLife
By: Donna