Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Spoke with an agent and he was great
Spoke with an agent and he was great
Insurer: Sonnet
By: Sergio Eugenio
Excellent service
Excellent service. Answered all my questions and reminded me to notify my homeowners insurance of the multipolicy discount toward my home owners ins.
Insurer: Nationwide
By: EASTWOOD
Purchased coverage for the first time…
Purchased coverage for the first time for my pet cockatiels. Agent was helpful and explained everything clearly, premiums were reasonable and coverage was explained clearly. The process was very smooth.
Insurer: Nationwide
By: Gregory S.
People are wonderful
When I speak to people on the phone, everyone is kind, helpful, considerate, and just excellent. The website not so much. There's a black box aspect to it that I find intimidating and with a seriously ill cat, I just don't need the anxiety.
Insurer: MetLife
By: Rita Carpenter
Easy to work with
Easy to work with. Helpful staff when calling for info.
Insurer: Spot
By: Vanessa Gosselin
I had a wonderful experience with Spot…
I had a wonderful experience with Spot Pet! They made the experience of getting care for my pet much less stressful because I knew I was covered ahead of time. I really appreciated their friendly customer service team and quick response time.
Insurer: Spot
By: Sophia Mazzella
I found it easy to file a claim and the…
I found it easy to file a claim and the response letting me know the status of the claim was done in a timely manner. I am very satisfied with my SPOT coverage for my dog.
Insurer: Spot
By: Candice Piedmonte
Eileen was professional and very…
Eileen was professional and very knowledgeable. Went through my needs and we came to a policy that fit my dog and needs.
Insurer: Fetch
By: Dennis Gears
Recent claim
Recently we had to take our dog for an urgent vet visit. After submitting our claim, it only took about a week for approval and payment was direct deposited quickly. I did call in with some questions prior to filing claim, and customer service was excellent. Thank you!
Insurer: Pets Best
By: KDE
They have good and hepful in my…
They have good and helpful in my issues. Working with me to keep my insurance and protect my dog. Thank you so much
Insurer: MetLife
By: customer