Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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The experience filling a claim during a…
The experience filling a claim during a very stressful time with my pet is so appreciated.
Insurer: Trupanion
By: Anne Constant
Responsiveness and speed of claim…
Responsiveness and speed of claim fulfillment
Insurer: MetLife
By: customer
Simple and fast
The process was simple and fast helping me through a very stressful situation.
Insurer: Spot
By: customer
Great!
The person I talked to was a lot of help!
Insurer: Nationwide
By: Jules
My first 2 claims were denied…
My first 2 claims were denied erroneously and later corrected. If I submit more than one claim at a time, they are grouped into one claim making it difficult for me to track the claims. I’ve had to make multiple calls to customer service for one thing or another.
Insurer: MetLife
By: Tera Tafoya
So far my experience has been helpful &…
So far my experience has been helpful & seamless. The app is easy to navigate. Refunds were issued in a timely manner. Overall, it’s been very good!
Insurer: MetLife
By: customer
Trupanion came through when I needed…
Trupanion came through when I needed them the most. With the pre-approval process and if covered direct payment. I was able to help my collapsed cat in an emergency situation. With this insurance I was able to proceed with treatment and know my decisions were based on need.
Insurer: Trupanion
By: Julie
The person I spoke with was…
The person I spoke with was knowledgeable and quickly resolved the issue. .
Insurer: MetLife
By: Elaine Collica
Great service!
They sent us reminder emails a couple of times, and the whole process was fast and smooth. We highly recommend MetLife Pet Insurance. Thank you!
Insurer: MetLife
By: KS
My experience with MetLife has been…
My experience with MetLife has been great! The app makes it easy to submit claims and payment is quick. I’m so glad I got this coverage for dog.
Insurer: MetLife
By: Online shopper