Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Service with Trupanion was quick and…easy!!
Service with Trupanion was quick and easy. Upon checking out to pickup my fur baby at the vet, I identified to them my insurance with Trupanion and they said they would handle the claim immediately. My dog was hospitalized for six days and after they brought him out, I was given discharge instructions, medications and billing invoices that were already processed with Trupanion and advised that I would be receiving a credit for the prepayment that I made at admission. I was not required to file a claim and evereything was done so quick and easy. Thank you Trupanion...you're the BEST!
Insurer: Trupanion
By: Ronald
Bad company
Refusing to respond to emails after costing me double what was listed on the website. I have asked to lower my deductible five times and they have done nothing. Do not trust this company.
Insurer: Trupanion Canada
By: Emma Wrench
Trupanion covered everything without limits
Trupanion has covered upwards of $12,000 in vet care for my dog over the last three years. She's had a run of bad luck - being attacked by bigger dogs, a (fortunately operable) cancer, and a new IBD diagnosis. Every time Trupanion has paid out immediately and without question. Yes, their monthly prices are higher than other pet insurance companies, but you're paying for quality. Their support line is also extremely helpful if you have any questions or concerns. I honestly cannot recommend Trupanion enough and will be insuring my pets through them forever!
Insurer: Trupanion Canada
By: Alexandra Melnychuk
Darren was great
Darren was great. He was informative and and helped me choose the right plan for my pets. He was very patient and allowed me to ask a lot of questions.
Insurer: Nationwide
By: customer
Sad disappointment
Declined payment on the exact proceedure that they covered for 2 previous cats from the same family. Required multiple calls to Healthy paws and my vet. Stressful with a sick cat wasnt enough but also the financial stress when this is why I pay a premium for pet insurance in the first place . And Im still waiting for the appropriate payment for this one claim. The are scanning for 1 word to decline my claim and with hold payment but continue to make money on my funds.I once told everyone that Heathy Paws was a godsend but not after this experience!
Insurer: Healthy Paws
By: Kate
Easy to submit a claim and received a…
Easy to submit a claim and received a cheque in the mail within a week ! Great service !
Insurer: Spot Canada
By: customer
Exceptionally poor service
Exceptionally poor service. Poor customer service, the minute they heard disputing claim their whole demeanor changed. Could never get straight answers. It was always if you do this you will get paid tomorrow. Do this and you should have no issue getting the claim through. We had 3 vets backing us with letters and still denied. True emergency surgery as listed on the webpage and still denied. Vets from a state university sent a letter and highlighted off the MetLife webpage why it should be legit and still denied. Poor poor service. They were never going to pay us. Never will I EVER recommend pet insurance and for sure METLIFE . WHAT A JOKE!! Great Dane owners
Insurer: MetLife
By: Andrea
Eva and Milo thank you
Thank you Nadine for taking the time to explain everything to me. I needed to make the right and informed information for our pets and you were so diligent and kind in your explanation even if Milo was making it difficult to carry on an un-interrupted conversation.
Insurer: Fetch Canada
By: JUNE
Poor service
Poor service. They look for any reason not to pay claims. Unless you animal is a baby pet insurance is a waste of money. Save up yourself and what you we’re going to pay them put in bank. They are a waste of money
Insurer: Embrace
By: Richie Romero
Buyer Be wear
Buyer Be wear. I've had this insurance from them on my dog for a few years and they have denied all claims siting , lack of coverage and pre-existing conditions. They are a scam organization. you have been warned.
Insurer: Figo
By: Daithi