Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Would Never Recommend
Pets Best is anything but. They have no customer service department and if someone does get back to you it takes a week, every, single, time. Then they deny your claims for no reason just so they can take your money.
Insurer: Pets Best
By: Patrick
Payouts for claims is terrible
The claim they paid on some, but not other parts of the same bill for the same claim for the same diagnosis, I had to resubmit and appeal, which took extra time and a long time for a decision. After all my troubles, they did except my appeal. It seems they do not want to have to claim things that should be claim therefore, you never meet your deductible. Therefore, you never get paid for this insurance that you’re using and paying for.
Insurer: Pets Best
By: Jackie
Worst insurance experience of my life
Worst insurance experience of my life - including car, pet, home, health - you name it. I have actual vitriol in my soul for this company. They have refused to give us a single dollar & I've been fighting them (WITH MY VET! my vet even wrote them a detailed letter for our appeal) for months, including emails, calls, forms, etc.. THE WORST decision I've made in years was signing up for them; I've spent hundreds on the monthly fee, then got thousands in vet bills from my cat's disease bills, & they are causing me nonstop paperwork for $0 reimbursement. I cannot stress enough what a horrible nightmare this has been.
Insurer: MetLife
By: Lauren Bent
You guys gave the best service and nice…
You guys gave the best service and nice advice with good explanation.
Insurer: Sonnet
By: Rudra Gautam
Able to get what I needed and answered…
Able to get what I needed and answered my questions
Insurer: Nationwide
By: Susan
Transfer of Insurance
I spoke with Aileen to transfer my cat’s insurance over to me. She was very friendly and professional, I enjoyed dealing with Aileen. Thank you!
Insurer: Fetch Canada
By: Lynda Downie O'Hara
We were former customers with our late…
We were former customers with our late dog, so we knew once we had another pet we’d be back. Kevin made signing up our Indian Ringneck quick and easy. He sounded genuinely interested and excited about our new bird.
Insurer: Nationwide
By: Jojo’s Mom
Joshua was very friendly
Joshua was very friendly, answered all my questions and set up my policy quickly
Insurer: Fetch
By: Customer