Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Seamless claim submission The process of submitting a claim is…
The process of submitting a claim is seamless. The staff is always courteous and fully supportive. The claim is always evaluated and reimbursed as stated in the policy, no hidden surprises. We are very pleased with MetLife ‘s pet insurance program. We unconditionally recommend it to our friends whenever the topic comes up.
Insurer: MetLife
By: Paul B.customer
I am finally getting insurance on my…
I am finally getting insurance on my cats for the first time and Trupanion is an excellent company to have it with. They are available 24 hours a day 7 days a week 365 days a year. There's no middleman if you're veterinarian accepts their insurance. They paid directly to the veterinarian. I have three cats one age 8 years old, one age 14 months, and the baby age 5 months old. I'm only paying $167 per month for full coverage on all three of my cats. I have $1,000 deductible per cat but that is a lifetime deductible which means that one said deductible is met during the lifetime of the cat, you never have to pay for any more deductibles. My cats usually live to be 15 to 20 years old so that's why I knew it was important to get insurance while they were young. Trupanion is an awesome company and I've had nothing but good experiences with their customer service team. I highly recommend them for pet insurance. MarLa M. Las Vegas, Nevada.
Insurer: Trupanion
By: MARLA MCCLURE
Terrible
Terrible. They lie to you about what’s covered and pick and choose when they want to reimburse you for things. I have a plan that includes routine wellness but a routine teeth cleaning apparently isn’t covered even though I’ve gotten partially reimbursed for teeth cleanings in the past. I understand if an extraction isn’t covered but how is NOTHING from the whole teeth cleaning covered at all? Their answer for anything not covered is that it’s a preexisting condition. So my vet recommends a yearly teeth cleaning when my dog has mild tartar buildup, so I get his teeth cleaned but no it’s not covered because he has periodontal disease? Well why was I reimbursed for a dental in the past? Just not consistent and feels like a scam. The only reason I have this insurance is that I was led to believe it covers instances like this. Apparently it doesn’t. Honestly it’s cheaper to just pay out of pocket and not have insurance at all at this point.
Insurer: MetLife
By: Jadyn
Very helpful
Very helpful. Love the service!
Insurer: MetLife
By: Debra Larsen
We are so grateful we had purchased…
We are so grateful we had purchased this insurance. The ease of having it billed directly from the vet was so helpful during a critical surgery for our 6 month old puppy. The coverage put our minds at ease so we could concentrate on him.
Insurer: Trupanion
By: CINDY
Will NEVER Recommend Healthy Paws Again
I am absolutely disgusted by Healthy Paws’ recent policy changes for pets over 7 years old. After being a loyal customer for more than 10 years, I never expected the company to effectively reduce coverage just when senior pets are most likely to need it. Healthy Paws has downgraded reimbursement rates and more than doubled deductibles for older pets, leaving long-time customers with significantly worse coverage despite years of faithfully paying premiums. Many of us purchased pet insurance specifically to protect our pets as they age, yet Healthy Paws appears to be changing the rules once pets reach the stage of life where coverage matters most. What makes this especially frustrating is that existing customers are essentially trapped. After years with the company, switching insurers often isn’t a realistic option because of pre-existing condition exclusions. Healthy Paws knows this and still chose to reduce the value of coverage for senior pets. Numerous pet owners have reported similar changes affecting pets aged 7 and older at renewal. This is a terrible way to treat customers who have supported your company for a decade or more. Loyalty clearly means nothing when corporate profits are put ahead of the people and pets who trusted you. I can no longer recommend Healthy Paws to anyone considering pet insurance. If you’re shopping for coverage, pay close attention to what can happen when your pet gets older—because that’s when you find out what kind of company you’re really dealing with.
Insurer: Healthy Paws
By: Rhea Machado
I received excellent help and it was…
I received excellent help and it was very easy to file the application. They explain everything that's on your policy. Thank you for your help.
Insurer: MetLife
By: Denise Ammons
ASPCA Doesn't Par It's Bills
ASPCA pet insurance settled a claim for me on May 7. I have never received a check for my claim. The customer service are nice but powerless to help. The customer service person said he would arange to cut me a new check and document it with an email. There was never an email sent. Finally the wait for a check is twenty days. The wait for a replacement check is also twenty days. It doesn't seem fair. Summary: Nice people biut they don't pay their bills.
Insurer: ASPCA
By: Herb Roseman
Great pet insurance company.
Great pet insurance company. My dog was just diagnosed with lymphoma and has started his first week of chemotherapy. The first claim filed was expediently processed.
Insurer: Healthy Paws
By: Forood Sepassi
The claim process was a little…
The claim process was a little confusing at first but when I spoke to an agent, who was incredibly helpful and polite, there was clarity. I resubmitted my claims and they were promptly approved. Thank you Trupanion for helping me save my amazing doxie, who is a true warrior.
Insurer: Trupanion
By: Lisa