Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Great experience
I never knew about pet insurance and they made the unexpected easy to deal with. The process has been great and easy. Highly recommend them.
Insurer: Trupanion
By: Ms R
Fraud insurance
I'm sure my review will get "lost" due to it being a negative review since all I'm seeing are positive reviews and I have nothing positive to say about this experience. It was mandatory for us to have fetch insurance when we adopted our kitten from the SPCA, at which time he was only a few weeks old and had a comprehensive exam prior to the adoption as well as a follow-up exam a few weeks after the adoption. We had been paying into the policy for over a year now when our 1-year-old cat had to go to the emergency hospital and receive treatment and remain inpatient for a few days. We called to confirm the policy would cover a certain percentage of the bill since it was extremely high and something that was not in the budget at the moment as well as the procedures/care was also within the scope, to which the agent confirmed and we proceeded with getting our cat the care he needed. We submitted all of the paperwork from the veterinary Hospital as required but keep getting the runaround and getting asked for ridiculous pieces of documentation that we can't produce from before we even adopted him. This is all a tactic to surpass the allowable time frame so we don't get any of our money back that we paid up front to the vet hospital. We were definitely taken advantage of, if we would have known we wouldn't get reimbursed even after jumping thru hoops we would have just applied for the care credit thru the vet hospital instead of losing all the money we paid upfront.
Insurer: Fetch
By: Kelly
Best Pet Insurance out there!!! HIghly recommend, smooth process.
Love Pets Best, smooth process, user friendly claims page online and great customer service. Claims are processed and paid out efficiently in a timely manner. Most major claims have been reimbursed of a satisfactory percentage. I will stick with them because of this, hope their policy never changes.
Very Easy Process
"All I did was submit the bill/progress note in the app. Very easy. In the past, other coverage I had - it was too complicated. This was great. Turn around time for payment was excellent."
All of my questions were answered and…
All of my questions were answered and it was explained to me on how the policy worked
Insurer: Embrace
By: Robert
I am very grateful
I am very grateful. It’s been a very stressful time dealing with the unexpected health issues with my pup. And I am so impressed at how easy and straightforward this process was. After a crazy expensive unplanned situation, getting great support and reimbursement right away was so appreciated. I’m sharing your praises everywhere!
Insurer: Healthy Paws
By: Lauren Spagnola-Robins
Rep was very helpful
Rep was very helpful
Insurer: Nationwide
By: customer
Talking to the person
Talking to the person I talked to when I bought the plan.
Insurer: Prudent Pet
By: Russell Richman
Watching Angels over my puppy
Trupanion responded above and beyond when I took my puppy to the veterinarian emergency service.They were fair, supporting,caring and professional.Trupanion gave me peace and never left my side.Worth every dollar and think that Trupanion is an extension of Jesus Christ healing ministry.
Insurer: Trupanion
By: Oscar Martinez
Would Not Recommend
I did not have a great experience with Pets Best. Trying to reach them by phone was awful. Every time I contacted them, I was placed on hold for at least 15 minutes before reaching a representative. It also took over a month to receive payment on my claim. Transferring ownership of the policy to my son was another unnecessary hassle, despite being told it would be an easy process. This insurance was supposed to provide peace of mind, but instead it caused nothing but frustration. I would not recommend them. I switched to another company, and they paid my claim within three days.
Insurer: Pets Best
By: M & M