Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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I needed to change the coverage on my…
I needed to change the coverage on my dog’s policy, and Katlin was very helpful with that. I now have a rate I can afford. Thank you.
Insurer: Fetch
By: Irene
Elaine was absolutely wonderful!!
Elaine was absolutely wonderful!!! Super kind, helpful and patient 😊
Insurer: Nationwide
By: n gordon
Scam Company – Takes Your Money, Avoids Paying Claims
Nationwide Pet Insurance is by far the worst insurance company I have ever dealt with. I pay nearly $200 every month to insure my dogs, but when it comes time for them to pay a claim, they do everything possible to avoid it. Based on my experience, this feels like a scam. They are quick to take customers’ money but make the claims process extremely difficult when it is time to pay. I submitted my claim on May 11, and more than a month later I still have not received any reimbursement. Instead of processing my claim, they continue to delay, create excuses, and provide conflicting information. One of the most frustrating parts is that Nationwide keeps falsely claiming that I have another active pet insurance policy. This is completely untrue. My previous insurance was canceled a long time ago, and I have explained this to them multiple times. Despite that, they continue using this false information to delay my claim and avoid paying what they owe. Customer service has been terrible. Every time I contact them, I get a different answer. Nobody takes responsibility, nobody follows up, and nobody seems interested in actually helping customers. I have wasted countless hours trying to correct their mistakes and get a simple claim processed. I have paid my premiums on time every month and provided every document they requested. Nationwide has failed to do its part. It feels like they are happy to collect customers’ money but unwilling to honor the coverage they promise when a pet actually needs care. After months of delays, excuses, and false statements, this experience honestly feels like a scam. I paid for coverage, submitted my claim on May 11, and still have not received reimbursement. This has been one of the most frustrating and disappointing insurance experiences I have ever had. I would never recommend Nationwide Pet Insurance to anyone. Save your money and stay away from this company.
Insurer: Nationwide
By: Lilian
Easy to understand and navigate
Easy to understand and navigate. Simple to understand and complete.
Insurer: MetLife
By: Timothy Croft
Pet’s Best is the WORST
We’ve had Pet’s Best for our dog and have only used it 1x. Premiums started at $69 and have now ballooned to $249! Friends have use a different company (same area/aged dog) but have used many times yet their premium is below $20. When we called Pet’s Best to ask why ours was so high we were hung up on! While waiting on hold again to cancel I insured our dog with Nationwide for $23/month. Customer service was rude and didn’t care. Still don't know why our premiums skyrocketed for no reason.
Insurer: Pets Best
By: Customer
It was easy to use and quick quote!
It was easy to use and quick quote!
Insurer: MetLife
By: Brian Wright
Your follow up is excellent!!
Your follow up is excellent!!
Insurer: Trupanion
By: Liz Kelly
Denied for a new issue
My dog was seen for an issue with his larynx. Met life decided that he has tracheal collapse and that is the issue of course they say it's pre-exisiting (IT'S NOT). I appealed they denied it then tell that I can submit a second appeal for $85 an hour out of my pocket. When I ask for a full refund because they aren't holding up their end of the deal they refuse because I had the "option" of using the insurance for other things during that time which I did NOT use and suggested I take my animal to the vet for something else that they will cover (and most likely deny).
Insurer: MetLife
By: Kellie Czajkowski
Easy to Submit a Claim
The claim is easy to file online, and the response time and reimbursement were processed very fast!
Insurer: Healthy Paws
By: Lindy Odland
We have had TruPanion for years
We have had TruPanion for years. When a claim is submitted, the process is quick and easy, seamless. The representatives, when needed are always friendly and helpful. We have only had great service thus far.
Insurer: Trupanion
By: Crystal