Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Eileen was very helpful answering my…
Eileen was very helpful answering my questions though it was difficult to hear her thoroughly due to a bad connection at my end.
Insurer: Fetch
By: Patrice “Dani” Podvojsky
Submit your claim with ease.
I appreciate the ease of being able to submit the vet paperwork and the turn around time for the approval. Communication has been important for me and under what is covered and what is not.
Insurer: MetLife
By: Angie Taylor
Claims settled quickly
Claims are completed in a very short time and their Customer Service is great!
Insurer: Spot
By: Lynn Brown
Just got a policy through their fast…
Just got a policy through their fast and easy website. I had questions and called , a representative answered in less than a minute. They were fast, friendly and very efficient!
Insurer: Trupanion
By: Arrella
They make doing a claim easy and…
They make doing a claim easy and process the claim really quickly. Very easy to work with. Terrific company to work with.
Insurer: Spot
By: Ronald Sweeney
Easy to submit and quick response.
Easy to submit and quick response.
Insurer: MetLife
By: Doxie Love
Haven't heads anything back from…
Haven't heads anything back from Nationwide about my pet being approved or denied. Got an email from the Medical Underwriters department saying they needed to gather info from my vet, but haven't heard anything.
Insurer: Nationwide
By: customer
Pets Best has been wonderful
Pets Best has been wonderful! Claim processing and reimbursement is smooth and timely.
Insurer: Pets Best
By: Blg
Excellent customer service and coverage.
Excellent customer service and coverage.
Insurer: MetLife
By: Debbie Lippincott
Easy claim process
The claim process is easy and fast. Payment was issued in less than 48 hours. Love this company!
Insurer: MetLife
By: customer