Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Hello, Great experience with pet insurance. Thank you Nationwide pet insurance.
Hello, recently called your pet insurance service and I wanted to share my experience. I was treated very well, and the representative was kind and helpful. I truly believe your company is very good and honest . Thank you for your excellent service.
Insurer: Nationwide
By: Maria Della Maggiora
Megan provided great at options
Megan was great at answering all my questions as well as providing great options to consider now and later. Some options were not on the website. She provided good worldly examples to answer my questions when I seemed confused.
Insurer: Fetch
By: Shamicka Fulson
Renewed pet insurance
Great customer service with problem resolution
Insurer: Nationwide
By: Theodore Richardson
Excellent service
She was very helpful and educational on the insurance policy and was able to answer all questions I had in a very good manner, thank you Amanda
Insurer: Fetch Canada
By: Korra Lafreniere
How friendly everybody is how easy it…
How friendly everybody is how easy it is to put a claim in on your pet and the promptness that it’s paid
Insurer: MetLife
By: Mark
Satisfied Customer
I would like to extend my sincere gratitude to the pet insurance company for providing a timely and satisfactory refund for the expenses incurred. Your prompt response and efficient handling of the claim made a difficult situation much easier, and I truly appreciate your support. Thank you for your excellent service.
I’ve had great experience with Met Life…
I’ve had great experience with Met Life . I’ve been with them for 2 years and they really have been great every time I’ve had a claim
Insurer: MetLife
By: customer
Absolutely disgusted it with this…
Absolutely disgusted it with this company. I have paid every single month for both of my dogs for the last five years. I’ve never filed a single claim. I recently called to verify my coverage and to find out if I could reduce my bill because of financial difficulty. At the beginning of the call she verified my address and found that it needed to be updated as soon as she updated my address she told me there was going to be a $50 a month increase to my bill just because of where I lived. They’re already increasing my premium, the annual, which would be an additional $20. So now instead of being able to save money, they’re charging me $70 more a month just because of the update to my address.I called back concerning this because I found it to be really disheartening that a company that I’ve been loyal to and paid my bill on time every month and never used my coverage would not be able to reduce my bill unless I changed my coverage to a plan lower coverage than I was comfortable with. I spoke to three individuals and was escalated to a supervisor trying to reason with them. why a loyal customer could not be helped beyond reducing my coverage. Each time all they told me was, there was nothing they could do but reduce my plan as someone whose family is in the service, which is the only reason why I had to move to a different demographic not because I wanted to live in a more expensive neighborhood or that I could afford to do so this is absolutely disgusting. The only other option I was given was to restart my policy with erasing the last five years of what I’ve paid in my coverages to a new plan could reduce my monthly bill. but it would also take away any coverage for the next six months for all major medical issues. Leaving me completely exposed if anything were to happen to my pet for six months. Why could a new customer just starting their plan Have a more affordable monthly cost than someone who’s been paying for five years? Ultimately, I will never do business with them again I am a part of a multitude of dachshund Mom Facebook groups and I’m very active in the community and I have always recommended Embrace Insurance because of that. Now I will be actively recommending against them if this is how they treat their customers. I’ve also worked in the Dog industry for the last 20 years and recommend them not only to my friends and family, but my clients and now any recommendations that I’ve made, I will backtrack and withhold because of this experience. I hope you seriously read the reviews from this company and find other insurance companies to trust your pets too because the lack of caring and ability to help their customers is absolutely abysmal.
Insurer: Embrace
By: Kathy firsch
Stay Away from this company
Stay Away from this company. They were amazing for the first few years but once my dog became ill, that has changed. Today, Pets Best cancelled my pet's policy. No warning, no contact in advance, just a "dear john" email. I did not request this and would not do so since my dog has become diabetic within the last 18months. Pets Best did not have an issue when she was a healthy dog but since she became ill have been slow to pay and customer service went from excellent to non-existent. BEWARE before you sign up!
Insurer: Pets Best
By: Lynne Wible Bollhoefer
People Committed to the Pet's Best Interests
Amanda worked with me to transfer ownership of Lloyd's policy from our Brooklyn son, moving from apartment to apartment, to us. She patiently walked me through the options presented under the various states; the differentials between our other pet's existing coverage with Fetch. She's a great listener and definitely committed to the pet's best interests. We've been with Fetch for more than 20 years and it's dedicated people like Amanda who make it work so well.
Insurer: Fetch
By: Peter Hillman