Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Amanda was very informative and…
Amanda was very informative and helpful. We have had pet insurance for many years but just had puppies and decided to keep2.
Insurer: Fetch
By: Ron Horton
Friendly & knowlegeable
Amanda was very friendly as she answered my many questions and concerns about the Fetch insurance coverage. And I had many questions! We even laughed . . . talking about insurance!
Insurer: Fetch
By: Sharon Larsen
One my second Fetch puppy policy after a year
I have Fetch for one puppy for a year now, and have had a positive experience. I am now starting another policy for a new older puppy I should have home in a few days. I expect to have to the same relatively easy time with this policy as well. One criticism is that the wait time on the phone is a bit long!! ;-)
Insurer: Fetch
By: Kendra
Alex was a great person he helped me…
Alex was a great person he helped me out so much and he was good at explaining everything .
Insurer: Nationwide
By: Stefany
Thanks!
Great response time ~ especially with emails, and working with the MetLife representatives has been a positive experience. They are knowledgeable, professional and always helpful answering any questions or concerns. All claim reviews and subsequent payments, if applicable, are done in a timely manner.
Insurer: MetLife
By: Angela
Worst experience I’ve had customer…
Worst experience I’ve had customer service wise and run around on getting claims through. We were hung up on and denied a second review. At this point I would never recommend pet insurance to anyone. We had a true emergency which is listed as covered from the moment you purchase and denied even with two vet letters. It’s a joke!!!! To not cover that I don’t think they really cover anything. Owner of two Great Danes.
Insurer: MetLife
By: Andrea
The right policy for your pet!
We have always been completely satisfied with our policy and especially the quick claim process. Any time we found it necessary to call for assistance, the associate was knowledgable, compassionate and friendly. We have NEVER had a bad experience with Embrace.
Insurer: Embrace
By: John P
Terica was very informative and…
Terica was very informative and knowledgeble ensured that I had the right policy that suites our pets need.
Insurer: Nationwide
By: customer
Very professional
How professional and thorough Adriana was in explaining the pet insurance to us and she answered all our questions and concerns. I was very pleased with her knowledge. She was very helpful.
Insurer: Nationwide
By: John Schaffet
My claim was handled thoroughly and…
My claim was handled thoroughly and quickly and payment was made faster than I expected. I had a great experience with the representatives that I spoke with as well. They were friendly, knowledgeable and respectful.
Insurer: MetLife
By: MiChaela