Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The agent was very knowledgeable and…
The agent was very knowledgeable and friendly.
Insurer: Nationwide
By: Jojomama
Fast and accurate claim processing
My claim was processed correctly, and payment received directly to checking account, within a week of submission! Great communication on claim status, as well. Well done.
Insurer: MetLife
By: Karl
Incredible insurance company
I’ve been with Healthy Paws since my dog was a puppy, and they’ve honestly made some really stressful moments a lot easier. Filing a claim is simple, they don’t nitpick or push back, and reimbursements come through quickly. When you’re already worried about your dog, not having to fight insurance or jump through hoops means everything. I’m genuinely grateful for how easy seeing specialists and making decisions has been because of them. Would absolutely recommend.
Insurer: Healthy Paws
By: Chloe
Healthy Paws is one of the main reasons my baby is alive today.
Healthy Paws is one of the main reasons why my cat is still alive today. My cat was diagnosed about 2 years ago with a rare disease. Healthy Paws has been amazing with the submitting and reimbursement of claims. Whether it is emergency vet visits or the monthly tests and medicines that are needed to keep him alive, Healthy Paws is always there to help with the bills. I can't say enough good things about this pet insurance.
Insurer: Healthy Paws
By: R. Rosenberg
Trupanion had our back with 2of our pets inhospital at the same time
In this difficult time with two pets in the hospital with cancer emergencies Trupanion had our back with estimate preapproval and direct payment to the hospital so we could focus on care and not worry about finances! Even the condolences came immediately with refund of dues after we lost one of the two.
Insurer: Trupanion
By: Ariane Goerlich, DVM
We have had both of our boys covered by Embrace for several years now. They have consistently been responsive and reachable. I appreciate being able to talk with a live human being when I call.
We have had both our boys covered by Embrace for several years now. Their agents are quick to respond, and I appreciate being able to speak to a real human being every time I call. Claims are usually processed within a day or two, and my refund appears in my bank account just as quickly. I had a glitch with a claim a week ago, but they think it was a technical issue which they are working to correct. Meanwhile, my claim has been processed. I can confidently recommend Embrace to pet owners.
Insurer: Embrace
By: Barbara Williams
Courteous
Courteous, empathetic and timely. So pleasant and couldnt be more helpful
Insurer: Trupanion
By: Kathleen
Kevin was super helpful on the phone
Kevin was super helpful on the phone. I appreciate his help getting my bunnies set up with insurance!
Insurer: Nationwide
By: customer
Very satisfied - great service!
I've carried Healthy Paws insurance on my girl for 9 years now. When the time finally came where I truly needed the coverage, the company was right there! My dog developed ITP and needed to be hospitalized for several days. They had no problem covering the event - and the subsequent follow-up monitoring and meds are also immediately taken care of. I am so relieved to have Healthy Paws insurance!
Insurer: Healthy Paws
By: Sara H
I'm writing this review in hopes of…GETTING AHOLD OF CUSTOMER SERVICE
I'm writing this review in hopes of getting better customer service (someone please respond to my emails and explain why my claim was denied). My dog had an accident and was injured. I pay for an accident-only policy. What is the point of paying for insurance if applicable reimbursements are denied? Very frustrated and upset that I have huge out of pocket expenses- this is exactly what I was trying to avoid when I purchased this pet insurance policy!
Insurer: ASPCA
By: Sarah Jamison