Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
Other Categories
Carla was very informative with the…
Carla was very informative with the information that she has given me in regards to pet insurance.
Insurer: Fetch
By: Helen Whittaker
Here to help
Friendly, helpful, and informative. It was my error to begin with and she helped me resolve the situation despite it being about a claim from 6 months ago. I was able to get it processed properly and go towards my pet's deductible.
Insurer: MetLife
By: Bo
Positive experience with Healthy Paws
We have had insurance with Healthy Paws for over 10 years. They have been great with everything. With all insurance it may not seem worth it until you need it. We will always insure our pets.
Insurer: Healthy Paws
By: DJ Katz
She provided great customer service
She was very helpful and she provided great customer service. I really appreciated her help and clarity on the issue I was having.
Insurer: Fetch
By: Dul
The representative I spoke worked with…
The representative I spoke worked with “Manny” was the most profession yet personal representatives I’ve had the honor to work with. He understood my anxiety and helped guide me through the entire pet insurance procedure. I felt that he had my entire pet insurance taken care of. He cares!!!!
Insurer: Nationwide
By: Sharon A Mayes
I'm not particularly enjoying it so 3…
I'm not particularly enjoying it so 3 feels generous... I got this insurance through a rescue, so it's kind of odd I keep getting asked for soap notes from before that because he's only been to this one vet since I've adopted him. I can't provide soap notes from before that, so I'll submit all this stuff (including that vet's soap notes) and I get an email saying "submit soap notes!" well i did submit them for the claims and you know i got this insurance through Retriever Rescue? that part's a bit annoying. I didn't even include the prescription invoices for the meds i had to pay for... there should be an option "is this your first vet visit ever?" as that's the only explanation i can think of for getting asked for soap notes when i already submitted them.
Insurer: MetLife
By: Beth
Top Notch Pet Insurer
I’ve been with Healthy paws for many years now and they never let me down. They have quick turnover too. I highly recommend Healthy Paws!!
Insurer: Healthy Paws
By: Phyllis
I'm so glad I selected MetLife for my…
I'm so glad I selected MetLife for my pet insurance. I was with another company with my previous dog, and the claims process was cumbersome and confusing. MetLife makes it easy to file a claim. The process is fast and thorough. I also appreciate the 1st question: "Is your pet okay?" Great company. Customer for life!
Insurer: MetLife
By: AnitaF
Amanda, a great technician
Great technician named Amanda who was pleasant and very knowledgeable about the Fetch Insurance program. She made it easy to determine which program was best for my dog Zena.
Insurer: Fetch Canada
By: Elaine C. Q. Savor