Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Thank you for best service ❤️
Thank you for best service ❤️
Insurer: Nationwide
By: Liana Machlah
Moved from California to Texas
I recently moved to Texas from California. I was very happy with Fetch. I called to change my address and was informed we needed to cancel the policy and rewrite a new policy. I have been in sales for over 50 years and realized this was a ploy by the rep to get a commission on a new policy. All I wanted to do was change my address. The rep refused to change without writing a new policy. This was complicated when all he needed to do was change my address. This prompted me to just cancel the policy. Due to this I will seek out a new company and not do business with Fetch ever again.
Insurer: Fetch
By: Raymond Di Salvio
Quick and friendly
Quick response time, friendly customer service and claims were reviewed in less than 24 hours No complaints
Insurer: Trupanion
By: Kylie
Verifying and canceling pet insurance…
Verifying and canceling pet insurance should be instant. One to Two months to make changes is ridicules with an account with the largest defense contractor on earth.
Insurer: Nationwide
By: J. Randall
Pet insurance for Tux McFluff
Michael was very professional and informative to help us make our decision on what pet insurance to purchase for our new family member.
Insurer: Nationwide
By: LARRY
Easy to navigate the site and the…
Easy to navigate the site and the questions were easy to understand
Insurer: Nationwide
By: Mark Adams
Quick approval process when received a…
Quick approval process when received a request from the hospital. The process from approval to final review was quick and smooth. All approved services were included in final payment at the reimbursement rate as expected. The hospital staff stated that Trupanion is one of the two best pet insurances they are working with, and don't disagree. It was a no stress process, especially when we had to deal with our furry baby health issue.
Insurer: Trupanion
By: Lena N.
Embrace has always delivered for us
Embrace has always delivered for us. I had a very sick dog and they were fast and fair with their reimbursements. I would not hesitate to use them again.
Insurer: Embrace
By: Scott Silver
Process Easy and Quick
This process was very easily accessed with the app. It is easy to understand what is needed. I already had a policy for my Ambry. The claims and refund process is very easy to submit and the reply and payment is quick.
Insurer: MetLife
By: Dorothy Sawyers
Easy and efficient claims process
Easy process to submit claims, timely response, and detailed information explaining claims / payments.
Insurer: Trupanion
By: Deborah