Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Representative was knowledgeable about…
Representative was knowledgeable about small dog which I have. Made sure I had the coverage I need.
Insurer: Nationwide
By: Sabrina
Very professional and when the time…
Very professional and when the time came staff really helped me.....I was a complete mess when my 7 year old shitzu was diagnosed with IMHA....thanks to all the staff who helped me the day i called . They treated me with compassion and guided me every step of the way.....true angels.....I don't even want to imagine what if I had no pet insurance!!! Since my Bella has been home I'm a true advocate of Trupanion, I have referred and shared my link with family and friends...
Insurer: Trupanion
By: Gisella
Easy process to submit claims with a…
Easy process to submit claims with a great response time!
Insurer: Fetch
By: Kristina
Wonderful !! Got to get it!!
Everything . MetLife Pet ins is amazing. I would have never thought I could get reimbursed for preventive visits etc for my pet. I am so happy. And they make it easy to submit claims. This is wonderful. I wish I had known about this years ago with my other 3 dogs. My daughter told me about this ins. She has it also. I am telling everyone I know with pets about it
Insurer: MetLife
By: lemon muffin
Very helpful and thorough
Very helpful and thorough
Insurer: Nationwide
By: Katrina
I have great experience with pumpkin…
I have great experience with pumpkin pet insurance. They help me a lot for my dog insurance. Service is really fast.
Insurer: Pumpkin
By: Hanzala
I’ve had a generally positive…
I’ve had a generally positive experience with Pumpkin Pet Insurance. The coverage options are quite comprehensive, especially for illnesses and preventive care, which gave me peace of mind as a pet owner. The claims process has been fairly straightforward, and reimbursements usually arrive within a reasonable timeframe. What I really appreciate is the transparency in their policies—there aren’t too many hidden surprises, and it’s easy to understand what’s covered and what’s not. Their customer support has also been helpful whenever I had questions. That said, premiums can be a bit on the higher side compared to some competitors, and it would be great if they offered more flexibility in pricing or customization. Overall, I’d recommend Pumpkin Pet Insurance to pet owners looking for reliable coverage and good service, with just a bit of room for improvement on affordability.
Insurer: Pumpkin
By: Ethan Walker
Best insurance ever is Pet's Best and best vet
Pet's best is the best insurance out there. I love that I can submit my medical records that they contact me through my email and they do direct payment. How their stationed in New York now everything goes extra quick. My vet is not listed but they are wyckoff veterinary hospital.
Pet’s Best Vet insurance
Claims are timely and customer service is great!
Re-submitting claim made easy
"I had a problem where my vet did not submit my pets medical records in time. All of my claims were closed, not denied just closed. I was worried that I would have to resubmit them all over again with the medical records. But your representative was able to have the claims reviewed and she also confirmed that she received the upload that I did with my pets medical records. It was a huge relief. And it only took a few weeks for everything else to get resolved. I'm very thankful for her help and for Pets Best for helping me with my claim 100% satisfied! "
Insurer: Pets Best
By: Rik