Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Quick, no hassle claim reimbursement.
tl;dr, Healthy Paws completed the claim and covered my little dog's surgery within 24 hours of filing. No hassle, just a quick and easy reimbursement. I've been a customer for about 12 years and this is the first time I've filed a claim for reimbursement. I'm very pleased with the responsiveness and the service I received.
Insurer: Healthy Paws
By: Jim M.
Fast and helpful service.
Fast and helpful service.
Insurer: Nationwide
By: Regiane Assis
Easy and helpful
I have had my dog insured by Nationwide for over 7 years. They have been so easy to work with and knowing I have this amazing program, I feel better about making big decisions. Because of my incredibly positive experience so far, I just added my step daughters dog to nationwide and believe I will have the same experience.
Insurer: Nationwide
By: JESSIE
I have been paying insurance for 6…
I have been paying insurance for 6 years and the first time I need it ... They pay nothing. It is a joke. I submitted over $1300.00 in bills and they approved ZERO that's right nothing!
Insurer: ASPCA
By: Laurie Abikasis
Great experience with Amanda!
Amanda was so helpful and friendly! Really enjoyed working with her! She is fantastic!
Insurer: Fetch
By: Karen D
This is the first time I’ve had to use…
This is the first time I’ve had to use Trupanion. I brought my cat to my vet and the same day had to bring her to the hospital. I submitted both invoices the next day. They sent me 2 checks the next week. I called them with questions. They were wonderful explaining everything to me.
Insurer: Trupanion
By: Donna
phone call
great conversation with my phone person
Insurer: Embrace
By: Marta Zamora
Robert explained everything very clear…
Robert explained everything very clear and helpful
Insurer: Nationwide
By: customer
Was a pleasure connecting with Ms. Shelly Richards
Ms. Shelly Richards was amazing. She not only addressed all my puppy instance needs, she was sensitive to my new puppy mom status. Thank you!
Insurer: Nationwide
By: Zee’s Mom