Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Reduced our stress…
Our cat got very sick and it’s been stressful trying to help him and start recovery. The claims process has been so easy and the pay was received quickly so it made it easy to decide what treatment we can afford. It’s one less stress while trying to navigate how best to help our cat.
Insurer: MetLife
By: customer
Easy to deal with claims
Easy to deal with claims. Friendly user application and site
Insurer: MetLife
By: customer
Happy Family
We have had Fetch Pet Insurance for many years. We have been very happy with the easy claims and the professional service. Our pets past and present thank you. Hendrix, Tyler, Joplin, Seger and Jagger
Insurer: Fetch
By: LINDA SEKULA
Great company, excellent customer service
Great company, excellent customer service
Insurer: Trupanion Canada
By: customer
excellent company
The claim submission process was very easy and efficient. The explanations were crystal clear.Their reponse was very quick and the reimbursement quite fair.
Insurer: Pets Best
By: William
Easy of use
Easy of use with the app and time to resolve claims
Insurer: MetLife
By: customer
Not helpful with Rescue Adoptees
I was recommended to Pets Best and have had nothing but issues, primarily because he was a rescue foster to adoption. They want 12 month worth of records that just do not exist, provided adoption papers, vet sent records and they just deny stating they need the records, just away to not pay and collect your payments. WOULD NOT RECOMMEND TO ANYINE WITH A RESCUE DOG.
Insurer: Pets Best
By: Carolyn
thank you!
helpful and knowledgeable phone consultant.
Insurer: Trupanion
By: acm
Easy to submit claim
Easy to submit claim . Very personable
Insurer: Pumpkin
By: susan huggins
Best Pet Insurance on the planet!
I cannot say enough wonderful things about Trupanion. My cat, Junie B, recently underwent surgery for a salivary mucocele, a condition that had been affecting her quality of life for months. She was struggling to eat normally, groom herself, and simply be comfortable. As any pet parent knows, watching your beloved companion suffer is heartbreaking. Having Trupanion made all the difference. Veterinary care can be incredibly expensive, and honestly, without pet insurance, I don’t know how I would have been able to move forward with the level of care Junie B desperately needed. Trupanion helped ease the financial burden and allowed me to focus on what mattered most: getting my girl the treatment she needed so she could heal and feel like herself again. Throughout this experience, I was reminded why I chose Trupanion in the first place. They provided peace of mind during an incredibly stressful time and helped make lifesaving veterinary care accessible when it mattered most. If you love your pets like family, I strongly encourage you to consider pet insurance before an emergency happens. You never think you’ll need it until you do. In my case, Trupanion helped give Junie B a chance at relief, recovery, and a better quality of life, and for that, I am beyond grateful. Thank you, Trupanion, for helping me take care of one of the most important members of my family. ❤️
Insurer: Trupanion
By: Cortney