Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Answered any and all concerns.
Answered any and all concerns. It is the first time getting pet insurance on my newly adopted dog. I recently lost my dog of 13 years that developed 3 different illnesses including cancer. Probably spent over $20,000 So without a doubt pet insurance! After many options and quotes this was by far the best!!! Rebecca made this happen. She was incredibly helpful and explained everything!!! That’s why I decided to get this insurance
Insurer: Prudent Pet
By: Sharon
Shelly was a great guide through the…
Shelly was a great guide through the application process and very personable- made my day.
Insurer: Nationwide
By: customer
Very helpful
Very helpful Super knowledgeable and efficient!
Insurer: Prudent Pet
By: Meghan
Thank you MetLife
Thank you MetLife! I appreciate your services! Your reps are helpful! Submitting claims is easy and they have so far been processed quickly within a few days!
Insurer: MetLife
By: customer
Easy, Efficient, Informative & Kind!
Every interaction I have had with ASPCA has been pleasant and efficient.
Insurer: ASPCA
By: Valued Customer
Superior customer service
Superior customer service: easy claim submission, fast and efficient response to the claim and excellent communications.
Insurer: Healthy Paws
By: Drew Otocka
Great coverage and fast response time
Great coverage and fast response time. Highly recommend
Insurer: Trupanion
By: Christine Bourgeois
Five Star Customer Service
I submitted a first time claim on my cat, Tiberius …he’s never had a health problem in 13 years. I was concerned that my claim was going to be delayed because of an auto generated email asking for all my cats history. He doesnt have any past incidents or vet visits documented. But Gelo, the customer service representative, I spoke with resolved my concern immediately. He was assuring, considerate and a great representative for ASPCA Pet Insurance. I am very happy with the way the process is going and ASPCA Pet Insurance. Thank you.
Insurer: ASPCA
By: Randy Krohn
Being a mommy of 2 pups
Being a mommy of 2 pups, I have some issues to address to the insurance periodically and always receive needed support and help. The customer support is patient and knowledgeable with all requests and replies in timely manner. Receiving a help from 3 representatives so far, I'd say that this one of the best customer support experience in the last 5 years. Unfortunately, I was unable to increase annual insurance coverage for one of the doggies without complete resetting it, but this is most probably a common policy for all insurances.
Insurer: Embrace
By: Californian
PURCHASED Policies on my 2 Cavalier…
PURCHASED Policies on my 2 Cavalier King Charles Which are known to prone to Heart Murmurs. So we looked for pet insurance that covered this, Nationwide agent stated it would be covered. So we signed them up and kept policy up over $100.00 a month per dog. Several years later Max was diagnosed with a Heart Murmur and was told there's a surgical option to repair it, Our pets are like kids to us, I called Nationwide to get authorization, and was told its not covered, very cold didn't care at all. Then they said $250.00 max benefit. When the surgery costs about $40,000.00 BIG SCAM A big insurance that denies claims made. AVOID AT ALL COSTS Went to SPOT Through Costco they do cover this and the policy costs less.
Insurer: Nationwide
By: MIKE WUSS