Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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I've very happy with my Pumpkin Pet…
I've very happy with my Pumpkin Pet Health Care plan. Whenever I've called to ask questions, their representatives have been very helpful. My claims have been paid quickly. I recommend Pumpkin to all my friends with pets.
Insurer: Pumpkin
By: Tina
Johnny on the spot with answering calls…
Johnny on the spot with answering calls or returning calls with questions, on claims,refund or payments.
Insurer: Pumpkin
By: Lawrence Wescott
the claim process was easy no hassals
the claim process was easy no hassals, the refund was fast service,customer service was helpful and polite and helpful...keep up the great work Fetch pet Insurance...
Insurer: Fetch
By: Manuel
Daniel was really helpful and I…
Daniel was really helpful and I appreciate the work he did to help my pet get insured
Insurer: Nationwide
By: customer
The time it took to process the claim…
The time it took to process the claim was more then nerve wrecking..the pet insurance I had before this was very fast..within 2-3 days about..and I submitted the invoice twice..which I shouldn't of had to do..everything else was fine
Insurer: Spot
By: Mark Sundberg
Fast response time
Fast response time! Friendly support!
Insurer: Pumpkin
By: Megan
With the help I didn’t have any…
With the help I didn’t have any problems doing the claim
Insurer: Fetch
By: Maria
Brandi
Brandi, the representative was very helpful and informative about policies available. She was a pleasure to work with in order to figure out which plan I wanted to purchase for my dog
Insurer: Prudent Pet
By: afutorangmail.com
Making a claim for my pet was easy
Making a claim for my pet was made simple and easy all online with insurance company. Will be receiving reimbursement claim payment by check.
Insurer: Spot
By: Jose
I was interested in adding level 2…
I was interested in adding level 2 medical coverage. I called your information line and was told my request would be referred to the appropriate person and I would receive a callback within 24 hours. I am still waiting. Thank you
Insurer: Nationwide
By: customerLarry Baum.