Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
Other Categories
Forgot to tell the vet about Paris…
Forgot to tell the vet about Paris having insurance. I just emailed the bills and your company processed both claims very quickly.
Insurer: Fetch
By: Kevin
The representative was very informative…
The representative was very informative and explained insurance items in detail.
Insurer: Nationwide
By: stephen carter
the best pet insurance
i love my pet insurance, the app is very useful. claims are easy to submit and resolved quickly. The coverage is simple and easy to understand. I will definitely continue using this for my pet insurance
Insurer: MetLife
By: customer
Trupanion the only insurance company I have ever recomended
I have a very hard time trusting insurance companies. I have been let down and uncovered multiple times. Trupanion has been amazing. I have had Trupanion for 7 years and have never had to use it until recently. I love my dog Stella, she is my best friend, and a huge part of our family. She had a cancerous tumor. For the first time,I needed help and reached out for Trupanions help on getting her the surgery and treatment she needed. Trupanion came through without hesitation, instantly came through with aide for her. No long conversation with a million questions, just aide, same day we received the bad news. Trupanion helped me get what she needed. Also has helped cover additional testing to make sure she was clear of the cancer. I can't thank Trupanion enough, thank you for taking a very difficult, scary, anxiety inducing situation and giving my family and I some peace of mind. Your help and care is extremely appreciated, thank you so much!
Insurer: Trupanion
By: Mark Caira
Always so friendly and helpful
Always so friendly and helpful. There has been a few glitches in your system lately but I understand you are going through some changes. Looking forward to submitting claims on an app again. Hopefully that will happen soon. Other than that always easy to have any questions answered.
Insurer: Trupanion
By: Debbie
Spot has provided both the level of…
Spot has provided both the level of coverage and superior customer/claim service that was sold to us and we expected.
Insurer: Spot
By: Garry Meier
Vanessa V was totally amazing!
Vanessa V was totally amazing!! I don’t use the computer & she walked me through everything & EXTREMELY patient. I am so pleased to be a member Of such a caring company! It is so hard to find the old fashioned kindness we are use to as Seniors but Trupanion exceeds in every category!
Insurer: Trupanion
By: Susan Dennis
Angelica was great and helped me…
Angelica was great and helped me understand all the plans and differences
Insurer: Nationwide
By: Dawn C
Smooth process with kind service
Before submitting a claim I had so many questions . I called and spoke with a representative who answered all my questions and even took as much time as I needed to help me make sure that all the information on my account was correct . My claim process was smooth and easy . I submitted through the app . The app had all the information I needed to submit the correct paper work. Processing time of my claim was fast. I was overall impressed at the representative on the phone who was so kind and genuinely very helpful .
Insurer: MetLife
By: Kenia F.
Very easy to use your app
Very easy to use your app. Quick response and payment to us, thank you!
Insurer: MetLife
By: customer DM