Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Avoid
I paid premiums to Nationwide Pet Insurance for eight years straight. No missed payments, no claims abuse, nothing. Then my credit card expired and the payments stopped. Instead of contacting me by email, phone, or any modern method, Nationwide claims they sent snail mail. I never received it — and yes, there was a move involved, which makes their reliance on physical mail even more absurd. Now the punchline: because of this technical lapse, my pet is suddenly “too old” to qualify for illness coverage, and Nationwide refuses to reinstate the policy, even after I offered to pay all missed premiums in full. So after nearly a decade of loyalty and thousands of dollars in premiums, Nationwide’s position is basically: “Thanks for the money, but one administrative hiccup and you’re out forever.” To make it worse, I have another pet still insured with Nationwide — on a different payment method — and that policy remains active. The only difference between my two pets is a billing technicality. That tells you everything about how this company operates. This is not insurance. This is a trapdoor business model: happily take your money for years, then use a paperwork technicality to permanently drop coverage right when your pet is most likely to need it. I’ll be canceling my remaining policy and taking my business elsewhere. If you’re considering Nationwide, understand this clearly: your coverage is only as real as their willingness to keep you enrolled, and they have zero interest in doing that once your pet becomes higher risk. Eight years of premiums bought me nothing but a lesson. Avoid this company.
Insurer: Nationwide
By: Cam
Ken was very professional
Ken was very professional, patient in answering my questions and very knowledgeable! Will definitely recommend this insurance to friends and family.
Insurer: Nationwide
By: Patty K
Prudent pet insurance gives you alot for the money is priced alot better than all the others I checked on
Rebecca was very helpfull as to what would be best for my dog and explaimed all the dates of everything very clearly
Insurer: Prudent Pet
By: frankw.wcsgmail.com
Always the best service!
Always the best service! I have had a two pets insured with MetLife and have only had stellar experiences along the way. I highly recommend this for pet insurance as they are premier and highly rated. I can see why!
Insurer: MetLife
By: Karen S. Boston
Quick and easy to sign up!
Rebecca was very pleasant and helpful getting both of my Great Danes set up with coverage.
Insurer: Prudent Pet
By: Jami S.
Fast and efficient email and response…
Fast and efficient email and response to my submission.
Insurer: Spot
By: Sandra Truitt
Help in adding an additional benefit for my second dog
I had specific questions about adding a benefit for my second dog, a puppy, and the customer service representative was helpful in guiding me to make the choice that was right for me.
Insurer: Embrace
By: Susan Smith
Very easy to submit claims
Very easy to submit claims. Health issues with pets can be an emotional experience. It is great to know that SPOT makes it easy on submitting claims.
Insurer: Spot
By: Christianna Flores
Very friendly and informative
Very friendly and informative
Insurer: Nationwide
By: Teresa Green
Customer service is amazing
Customer service is amazing and claims get pay very fast which is important.
Insurer: MetLife
By: Norma Gochez