Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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best deal
best deal, good phone customer service and easy to use web portal.
Insurer: Sonnet
By: New home buyer
Fetch is Reliable
Fetch is true to the insurance agreement. Filing a claim is seamless and handled in a timely way. I also appreciate the periodic updates.
Insurer: Fetch
By: Patricia
Our dog lost feeling in back legs had…
Our dog lost feeling in back legs had to have emergency surgery. We went through proper channels the insurance company was great info they ask for we completely understood we took care of and we received our reimbursement in a timely manner. We love how we feel protected bye this insurance company for our pet who is our family💕
Insurer: Healthy Paws
By: Susan Hansen
The customer service support has been…
The customer service support has been very helpful and good
Insurer: Sonnet
By: Dunisha Brown
The best pet insurance
I have had this insurance almost 12trs previously (petfirst). The most efficient, simple to file claims, fast reimbursement, super excellent customer service!! Highly recommend!!
Answer promptly
Answer promptly Professional Courteous
Insurer: Nationwide
By: Sandrs
Website login
Tried logging into website to file a claim and kept getting a “server error, try again later” message for an almost 2 weeks. Mailed claim docs thru email then finally able to login into website days later and said no claims so I had been filed. Downloaded and filed docs again thru website and got message that I had already filed that claim. Finally 2 days later was emailed the claim had been processed and applied to deductible. Which is fine but trying to file for 2 weeks and made to feel like I was trying to file the same claim twice is very annoying and frustrating.
Insurer: Pets Best
By: Tricia
Ollies's 1 Year THR Exam
A year ago, our wonderful little rescue puppy had a Total Hip Replacement ("THR"). PB was there once again to cover the vast majority of the very expensive procedure. Recently we took Ollie in for a 1 year check-up of his THR. Thankfully everything checked out great. PB covered the 1 year check-up within days of my clam submission. I cannot say enough about Pets Best and how not only have they alleviated our financial concerns but also our emotional concerns about Ollie's recovery. Many thanks to PB for aways being there for our Pets and especially little Ollie!
Make the Switch!
I recently had signed our dog up for insurance with Figo and we never got reimbursed and following the policy information, even after contacting customer support for clarification. I decided to switch to Pets Best and while it cost slightly more, we have already been reimbursed, had an easier time following and managing our policy, and submitting and tracking claims. Pets Best is a wonderful group that provides peace of mind for my dog and my wallet.
"Pumpkin processed my claim in an…
"Pumpkin processed my claim in an expeditious manner while staying in touch with me throughout the whole process. That extra touch shows me that they are vested in me & my pets genuine well being!! Pumpkin's level of customer service should serve as a model for the industry! Wow ya set the bar high!"
Insurer: Pumpkin
By: Bruno Mondello