Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
Other Categories
Simply the best!
Excellent communication, timely processing of claim, empathy, knowledgeable
Insurer: Spot
By: Howard Briggs
Met Life is so easy to file your claim
Met Life is so easy to file your claim, use APP on your phone and take photos of your itemized receipt from your vet. Sign-up to be paid you Refund by Direct Deposit and have reimbursement in your bank in just a few days. It is quick and easy.
Insurer: MetLife
By: Tinkerbell
Clear
Explained everything clearly and was able to make a good decision.
Insurer: Nationwide
By: Cindy
Knowledgeable and Polite personnel
The person on the phone was very knowledgeable. She was very patience with me while I was looking for the information needed and provided me with the support I needed.
Insurer: MetLife
By: Claudia Cruz
Excellent customer service from the…
Excellent customer service from the young man who helped me.
Insurer: Nationwide
By: Staci
Always easy and responsive
Always easy and responsive. Website and claims process straightforward and user friendly. EOB statements are simple and easy to understand. I appreciate both the ease of use and peace of mind.
Insurer: Fetch
By: Christina
Easy to apply claim
Easy to apply claim. Payment was fast. People are courtious
Insurer: MetLife
By: Katherine Echols
Great interaction when speaking with a…
Great interaction when speaking with a representative
Insurer: MetLife
By: william beechel
Good response time
Good response time, super easy to submit claims and no problems with getting things covered.
Insurer: Pets Best
By: Angela Cabrera
MetLife has exceeded our expectations
MetLife has far exceeded our expectations. The company reviews and pays out claims quickly and is very easy to work with. We have a different pet insurance for our other dog and MetLife is far superior. I highly recommend insuring your pet with them as it’s worth every penny.
Insurer: MetLife
By: Kim