Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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I’ve had Pets Best for about 6 years…
I’ve had Pets Best for about 6 years now. It’s been very helpful when there have been medical emergencies with my pet. The only downside to this insurance is that it can take 3+ weeks to get your claims processed and then another 5-7 days to get reimbursed. When I first started using this company, the wait time was shorter between claims and reimbursement.
Insurer: Pets Best
By: Jessica R.
Zero communication
I was never told that my new policy was being terminated. My dog is sick right on the day I found out his policy was randomly terminated with no communication warning whatsoever from this company. I am devastated and scared that I will either lose my home or my dog because I cannot afford an emergency vet out of pocket and depend on this insurance to be able to keep my dog well. I was told by a customer rep when I called in December about my policy expiring that I would receive notifications and that was a flat out lie. I have not received any notification other then my new policy document.
Insurer: MetLife
By: Marlena Keppler
Web site not available for a month. Mobile app started working but some functioned not working
Have been satisfied for a few years until recently. The web site will not let me sign on, get a 404 error. This has been going on for a month. The mobile app just started working to sign on, but can't get to any functions like setup and payment setup. Called support number and they were no help at all.
Insurer: Pets Best
By: Terry Dawson
Spot has been amazing
Spot has been amazing. Unfortunately, I have had to use it more than I prefer, but they always reimburse very quickly. With Vet care being so expensive, it has given me piece of mind to know that I can rely on my Spot insurance.
Insurer: Spot
By: KIMBERLY TRAHAN
Good site, bad printing
The site was easy to navigate and finish the insurance order, but printing was a pain. As a matter of fact, the print option for the receipt just doesn't work and gives a javascript null error.
Insurer: Nationwide
By: customer
hard to understand and website doesn’t…
hard to understand and website doesn’t work often
Insurer: Nationwide
By: Donnivin Ibarra
I LOVE Fetch!
My kitty cat had to get surgery to remove stones from his bladder and fetch pet insurance saved me. His costs after staying for 6 days in the vet was just shy of $5,000. They accepted my claim and paid me out 80% within two weeks of me submitting the claim. I am forever grateful for my friend convincing me to get insurance through Fetch. If anyone is debating on getting pet insurance, look no further. Their customer service representatives are amazing and very helpful. I will be staying with Fetch for as long as I can look toward the future. THANK YOU FETCH for giving me relief in these hard times!
Insurer: Fetch
By: Shannon
Payments are prompt with no hassle
Payments are prompt with no hassle. The system is easy to use and when I need help real people are available.
Insurer: Trupanion
By: Ellen Maltz
Quick Coverage with No Hassles
Trupanion provided quick and complete contractual financial assistance for my cat's ECG. There were no hassles and they coordinated with the vet for a seamless completion of my kitty's vet visit.
Insurer: Trupanion
By: Anne Hagerty
I've had MetLife Pet Ins now for 2…
I've had MetLife Pet Ins now for 2 years... when one of my pets got sick and I submitted claims they were very communicative about the progress and reimbursements were timely... I'm very happy with my coverage and MetLife
Insurer: MetLife
By: Marilyn Giorgio