Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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If Only Human Insurance Was As Good
This company is the best insurance company I have dealt with. If only human insurance was so good. They don't quibble about claims. They pay whatever they are responsible for timely without a battle. Try that with Blue Cross Blue Sheild.
Insurer: Trupanion
By: Chris
I am very happy with customer service…
I am very happy with customer service people! They are very helpful!
Insurer: Prudent Pet
By: katrina36094@gmail.com Kathy Reed
Fair, fast and reliable pet insurance
I've had healthy paws since my golden retriever was 2 - he's now 8. The team at healthy paws has been extremely reliable, fast and fair while dealing with our twists and turns as they've come (from a torn ACL and down) - and worrying about paying for my pup's covered procedures has never been a worry for me while navigating other anxiety about his care. I appreciate this and the Healthy Paw's team's support deeply -- I'm not the type to leave a review on anything but I would want other pet parents to know this is a great pet insurance to choose.
Insurer: Healthy Paws
By: Maggie Holden
BE MORE SPECIFIC ABOUT WHAT DATA IS NEEDED
Emails from Embrace are non- specific about what is needed to completely finish processing the claim. A phone call is needed by the policyholder to determine what is needed. Often after 2-3 submissions, the claim is still not processed. I am now calling again for the 3rd time about a claim for over $1,000 from January9, 2026.. The needed data was sent by both my vet and myself..
Insurer: Embrace
By: Margaret Willis
Tod made the process way easier then I…
Tod made the process way easier then I thought it would be, walked me through everything. He was great.
Insurer: Nationwide
By: Sierra
Healthy Paws Pet Insurance highly recommended
I have used Healthy Paws as our pet insurance company for both our dogs for over a decade, and have been delighted by the prompt, accurate and caring customer service. The financial support and peace of mind having pet insurance is invaluable. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: SE
Lucy Lou
Quick easy filing of claim. Quick return time. Very appreciated the ease of filing and getting quick response. Thank you
Insurer: MetLife
By: customer
I think you are doing very good we are…
I think you are doing very good we are very happy with your work and your return of the funds being very good time. I would not think of checking around. Diane Adamczak
Insurer: Spot
By: Diane Adamczak
Easy and affordable
The customer service reps were amazing with helping me change my policy and answering claim related questions
Insurer: MetLife
By: customer