Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Spot has processed my claims in a…
Spot has processed my claims in a timely manner and paid them quickly
Insurer: Spot
By: Todd
Easy to file a claim and quick review
Easy to file a claim and quick review. The cover a lot and payout quickly.
Insurer: MetLife
By: customer
DO NOT DO BUSINESS WITH THIS COMPANY
DO NOT DO BUSINESS WITH THIS COMPANY! Once you are signed up it will be very difficult to cancel as the only way to cancel is by phone and only after you sit through a mandatory customer retention sales pitch. This is an unfair burden to place on the consumer but their legal team manages to just barely skirt around state laws to manipulate you into having to meet this requirement to cancel. Do not be fooled by the claim that "you can cancel at any time." THIS IS A LIE!
Insurer: Fetch
By: Matt Blaisse
Amazing Amanda,
Amanda,,, amazing !!! Super knowledgeable, super friendly, answered all of my questions,, was an absolute pleasure to work with ,, I have been with tru panion for aprox 15 years insuring our 4 dogs with them . Amanda put all of my concerns at ease and I am really looking forward to having fetch as our insurance provider..
Insurer: Fetch Canada
By: Teresa davies
Response to my claim was very slow
Response to my claim was very slow
Insurer: Pets Best
By: Ed
I had a fantastic call with Sarah....
I had a fantastic call with Sarah from Fetch Pet Insurance. She was incredibly knowledgeable and took the time to walk me through everything clearly and thoughtfully. Sarah helped me understand the costs and benefits from every angle, making sure the plan truly fit our needs. What I appreciated most was how she focused not just on pricing, but on the overall safety and protection of our dog, Mocha. I never felt rushed or pressured—just genuinely supported and well-informed. Thanks to her guidance, I feel confident we’re making the right decision for Mocha’s long-term health and peace of mind. Highly recommend working with Sarah!
Insurer: Fetch Canada
By: Sanjay Malhotra
Definitely for your pets medical needs!
Met life has been wonderful! Their claims are easy to file and I get my money back within a few days! This is the company to use for your pets medical needs.
Insurer: MetLife
By: Stacy
Long lead times and c+ coverage …
Claim took a long time and restriction on claim I would call what our insurance covers a c+
Insurer: Pets Best
By: Shell
Every time I call I get great customer…
Every time I call I get great customer service
Insurer: Spot
By: Idenise Guzman