Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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This company is a complete scam
This company is a complete scam. I submitted 3 claims that clearly show the itemized costs that I paid at the vet. They said that my claims didn’t show an itemized receipt so they denied my claim 3 times !!! The items are clearly stated so this is when I knew this business was a huge scam! Do not trust them! I will be telling everyone to avoid this insurance company at all costs !
Insurer: Figo
By: Michelle
We have 2 dogs and 2 cats insured since…
We have 2 dogs and 2 cats insured since 1/2025. In March of 2026 the system keeps asking us to provide medical records prior to our ownership! When we signed up in1/2025 we where asked to take them in for exam and we did and sent in all required examinations papers. Several claims went through without problems, until this strange request. We called in and the request are still coming.Please fix this
Insurer: Embrace
By: Dieter Wehner
Healthy Paws Claims Are Quick and Easy
Healthy Paws has been a reliable and trustworthy insurance company for our cats. Their claims process is quick and easy, and they provide detailed breakdowns of the reimbursement amount.
Insurer: Healthy Paws
By: Kurt Belken
Quick service with our claim.thank you…
Quick service with our claim.thank you stan and rosie
Insurer: MetLife
By: stan
Claim Dispute
The amount I received for my claim was half of the estimate. No one on the phone has ever been able to answer my questions about this or other matters. The appeal form does not mention the issue. My vet — who recommended you and owns the practice — has to handle the issue per your appeal form. I doubt he will continue to recommend you to his clients.
Insurer: Trupanion
By: Guest
Easy enrollment and benefits explained…
Easy enrollment and benefits explained well. Real people cuxtomer service
Insurer: Nationwide
By: Scottsdale
Customer service & claims processing is…
Customer service & claims processing is fast & efficient.
Insurer: Trupanion
By: Annette
Competitive pricing and offerings
Very impressed with coverage and pricing
Insurer: MetLife
By: ss
Terica was great!
Terica was clear and thorough. She was great and looked for the best deal for me.
Insurer: Nationwide
By: NMoc
I’ve had a great experience with this…
I’ve had a great experience with this pet insurance. Everything is handled quickly and on time, with no issues at all. Submitting documents is very easy and straightforward, which makes the whole process stress-free. Highly recommend!
Insurer: Healthy Paws
By: Mia Darsel