Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Very disappointed
They were very fast paying our first bill but now they keep asking for more paper work from our Vet. I have sent ALL the paperwork our vet has on Otis, he is only 1 and this is our second claim. I have sent in the paperwork 5 times. We are about to cancel this!
Insurer: Fetch
By: Pat
Kept in touch after my claim was filed
Kept in touch after my claim was filed
Insurer: Fetch
By: Amy
Easy to apply your information
I think it's great just fill out the forms scan in receipts and email it out. Easy step by step questions and great customer service when you have any questions.
Insurer: Spot
By: Connie
All my transactions with Trupanion have…
All my transactions with Trupanion have always been processed in timely matter and all the questions I have ever had have been taken seriously and professionally. I give them a thumbs up!
Insurer: Trupanion
By: REBECCA MAISON
My questions were answered very well
My questions were answered very well, and my order seems to be moving 100% well so far.
Insurer: MetLife
By: Dave T
Great Pet Insurance, Fair Price
MetLife has paid my claims promptly and when I needed to adjust my premium to make it more affordable, they were able to help me figure out the best way to do that. Customer service is always available to answer my questions.
Insurer: MetLife
By: Judy V
Helpful fast and easy to submit a claim
Agents were very helpful, I submitted a claim, I waited about a week and had not heard anything, my claim said in process, when I called I was told I was missing documents, and as soon as I emailed my missing documents, the claim was processed right away and direct deposited into my bank account.
Insurer: Spot
By: Happy paw parents
I highly recommend MetLife Pet…
I highly recommend MetLife Pet insurance. Claim process is straight forward and efficient. Gives me peace of mind.
Insurer: MetLife
By: Kathleen U
I’ve been with Pets Best for five years…
I’ve been with Pets Best for five years now, and I am so glad I chose them over the other options. They’ve treated me and my dog with such fairness. Every time I submit a claim, I feel like they are on my side—they really try to understand the medical issues and look for ways to help cover the costs. The online process is a breeze, and I’m always impressed by how quickly they respond. If you’re looking for a company that actually cares about its members, I can’t recommend Pets Best enough.
Insurer: Pets Best
By: insurgmail.com
Battling Cancer in our Lab
Sadly our lab needed surgery to remove a tumor which was found to be cancer. Pumpkin has reimbursed me within the guidelines of the policy both for the surgery and for her first chemotherapy treatment and the oncologist. We’re praying for the best outcome and it has been very helpful financially having Pumpkin coverage. Staff at Pumpkin have been very polite in communication and promptly reply to email as well.
Insurer: Pumpkin
By: Rhonda