Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Courteous and professional
Courteous and professional
Insurer: Nationwide
By: Pet mom
Not worth the money
I have had this pet insurance for my pets life. My pet has a bad hip. He needed surgery so I had the surgery done. I placed the claim the claim was denied. They said it was a pre-existing condition because when I got the insurance I did not have it for 14 days and I placed a claim to have the surgery done. I waited over a year. He just had the surgery done. I replaced the Claim again. They denied my claim. I am very disappointed with this company and I would not recommend this insurance company. Also, I had talked to a customer representative over a year ago and they told me even if it was considered pre-existing, they would pay for it if I had the insurance for over so many months.
Insurer: Spot
By: Amy Lynskey
I did not sign up for the service
I did not sign up for the service. I checked the decline box and got charged anyways! However, customer service was helpful.
Insurer: Prudent Pet
By: Julia
I'm happy with how easy and quick the…
I'm happy with how easy and quick the application process took
Insurer: Nationwide
By: Jade
Spot got the payment for my dog's…
Spot got the payment for my dog's emergency two weeks after the incident. He was bitten by a copperhead and wouldn't have survived without antivenom and several other drugs. I am very happy with their service.
Insurer: Spot
By: Leslie Persons
Presently still awaiting a 6/1/26 claim -today is 6/24/26
Presently still awaiting a 6/1/26 claim (today is 6/24/26). Extremely dissatisfied with this insurance company because last year claim -we had to prove our dogs' illness that occurred despite all the medical records that were sent in. They hav no problem taking the money from your account monthly- but they really do not want to pay on an ER bill as shown by the length of time and we still have not had a response from Embrace. I have used USAA insurance for my car and our houses since the 1970's and had no issues. I also felt as others do that claims were sometimes denied or delayed due to requests for extensive medical history or technical issues with the submission process(especially since I personally sent all of my dogs' history myself from the vets' office).However my rating reflects my explanation and my disappointment in Embrace.
Insurer: Embrace
By: Nicki Bradford
Well they respond quickly most of time.
Well they respond quickly most of time. Have has a couple hick ups, but told every one does. But mostly satisfied with service
Insurer: Spot
By: Linda Nelson
Chad did a great job outlining coverage…
Chad did a great job outlining coverage and ensuring understanding of total cost between both pets we have.
Insurer: Nationwide
By: Jacob
Trupanion has been quick to respond the…
Trupanion has been quick to respond the both times my Maggie had to have surgery. Communication between the hospital and Trupanion was taken care without me worrying about payment. Customer service is prompt and courteous. We are grateful for the Trupanion team.
Insurer: Trupanion
By: Christine Meza Meza
I thought I was already signed up but…
I thought I was already signed up but the nice lady told me I was not and helped me sign up
Insurer: Nationwide
By: celeste hickey