Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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MetLife makes it easy
MetLife makes it easy
Insurer: MetLife
By: Daniel Eisenberg
Customer service Anthony is very…friendly and helpful. Awesome customer service.
Customer service Anthony is very helpful and friendly.
Insurer: MetLife
By: customer
Such an easy process with great options…
Such an easy process with great options for payment. Now I can have peace of mind.
Insurer: MetLife
By: Juanita Dolen
Manny was so helpful and very pleasant.
Manny was so helpful and very pleasant.
Insurer: Nationwide
By: Zeldaustomer
Amanda was wonderful to work with
Amanda was wonderful to work with! The perfect personality for what she does. Upbeat, friendly, interested in both your needs and your pet. Could not have asked for more.
Insurer: Fetch
By: Nancy Cope
I had an excellent experience working Aileen…
I had an excellent experience working with Aileen at Fetch Pet Insurance. From start to finish, she was incredibly knowledgeable, patient, and genuinely caring—not just about the policy details, but about my pets as well. Aileen took the time to clearly explain all my coverage options, breaking everything down in a way that was easy to understand without feeling overwhelming. She answered every question I had (and I had a lot!) with confidence and honesty, making sure I felt completely comfortable with my decision. What really stood out was her responsiveness and attention to detail. She made the entire process smooth and stress-free, and I never felt like just another customer. It’s clear she truly cares about helping pet owners protect their furry family members. If you’re considering pet insurance, I highly recommend asking for Aileen—you’ll be in great hands!
Insurer: Fetch
By: Cathi Weaver
Feedback foe Spot
Very please with the last claim processes after our dog had allergy testing. They reimbursed a good portion which was a huge stress reliever and testing was necessary as our pup is allergic to many things. Have been disappointed however, with reimbursement for other things like preventive. Vets charge almost $60 now for a visit but spot only reimburses $20 so that really "isnt" 80% reimbursement as they claim it to be. Their turn around time on claims is pretty quick, usually within a week so happy there as well
Insurer: Spot
By: Nancy C
Seems Nice
Haven't used the service yet but the enrollment process was quick and simple. Easy to understand as well.
Insurer: MetLife
By: Beth
Fetch gave me piece of mind
Fetch gave me piece of mind. The whole claim process was easy and allowed me to focus on my puppy. After uploading my bills they reached out to my vet for supporting docs and kept me apprised of status. I'm glad I made the switch to Fetch pet insurance.
Insurer: Fetch
By: Sue
It’s a good thing to have pet insurance…
It’s a good thing to have pet insurance with high vet costs if something goes wrong with their health. It’s confusing what will happen be paid and circumstances but Truepanion has real people to help you.
Insurer: Trupanion
By: Jean