Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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The app and representatives are great!
Submitting claims is such an easy and straightforward process in the app! Anytime I’ve had to speak to a representative they are extremely helpful!
Insurer: MetLife
By: Amelia
Wonderful Experience!
Customer service was friendly. Process of claims is fast and detailed. Loved the fact that the vet was able to submit estimate and claim to them directly so that i didn't have to pay in full and wait for reimbursement. It made the stress a little less, with not having to worry about that! I was able to focus on my dogs diagnosis and treatment plan.
Insurer: Trupanion
By: Kristen
Web site very intuitive
Web site very intuitive. I have never before filed a claim. Thakfully I hav never needed to before now. But when in a situation where you are fearing for your pet's health, it was an easy process for me to follow and submit for reimbursement.
Insurer: Trupanion
By: Edward
Whenever I call I always get the best…
Whenever I call I always get the best service. Their customer service is top notch. If the person answering the phone doesn't know the answer they talk to someone else, you don't get shuttled around from person to person.
Insurer: Trupanion
By: Philip
Excellent
Excellent, compassionate service. Easy and efficient claims process with a great website. Will insure my other cats here soon.
Insurer: Embrace
By: Phillip Baggett
ER Visit
Made my experience at an emergency room so much less stressful
Insurer: Trupanion
By: Maureen
Great Experience, pleasantly surprised!
Our Cat Mila was still very young when she suddenly developed a severe neurologic episode and was diagnosed with meningoencephalitis. It was completely unexpected and quickly turned into specialty ER/neurology visits, an MRI, follow-up rechecks, and ongoing medications — a stressful situation in every way. When I originally shopped for pet insurance, I honestly didn’t have a lot of faith in any provider, but Pets Best felt like the best option overall. I’m really glad I chose them. Submitting claims was straightforward, communication was clear, and everything was easy to track. I filed multiple claims using itemized invoices and medical records from the specialty hospital, and all of my claims were approved within about a month. We received around $5,000 in reimbursements, which made a huge difference and let us focus on Mila’s care instead of worrying about costs. Based on my experience, would definitely recommend them!
Insurer: Pets Best
By: V
Shame on this company to tell you up front that conditions are covered and then after you obtain coverage and pay the monthly fee they then deny coverage .
As for Embrace’s response to my very negative review they absolutely DID NOT make any attempt to offer a complimentary pre-assessment prior to obtaining my credit card information. I did provide their customer service the information re: my pets chipped tooth and I was told that the dental condition would be covered & Embrace did a 100% about face on this . Additionally, they inform me after 4 months that orthopedics would not be covered for the first year which is yet another hidden exemption on their part to charge the customer for something they say is covered and then make an arbitrary decision to deny this very important coverage . To reiterate embrace employs deceptive tactics to deny coverage and ultimately provide false information to the prospective customer prior to obtaining coverage .
Insurer: Embrace
By: Phil Traficanti
Trupanion is such an amazing company
Trupanion is such an amazing company. They have wonderful team members. Every one of them that I have spoken to has been so kind and caring. They are very quick to get your claim taken care of after submission. In my experience, the company has shown compassion in times that can be scary, uncertain and heart breaking.
Insurer: Trupanion
By: Jocie