Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Thank you MetLife for making the…
Thank you MetLife for making the process of filing a claim an easy one. Losing out furbabies have been difficult. Filing claims with you all has been smooth.
Insurer: MetLife
By: John
Super fast claim settlement
Super fast claim settlement! Great communication as to progress.
Insurer: Fetch
By: Vickie J
Love MetLife Pet
Been working with MetLife since I got my pup in 2022. They make submitting claims and receiving reimbursement so easy. They have been one of the best decisions I made since I got Cosmo.
Insurer: MetLife
By: Gerard
The sign-in process and the claim…
The sign-in process and the claim process was SO much easier before this change. Why are you making things so much more difficult for people, especially the Boomer generation that doesn’t have the technology skills it takes to figure this out!!!
Insurer: Trupanion
By: Saundra Peralta-Dobbins
Great Pet Insurance!
The process for submission of a claim is very well outlined on the website and completed easily. Processing time for review of a claim is quick and so has receiving reimbursement. Compared to another company we had previously used where it would be almost a month before a claim was even processed, we have had absolutely no issues with MetLife Pet. Very happy with this company and their customer support services!
Insurer: MetLife
By: customer
Easy peasy
It was very easy to submit my claim. Customer service is excellent!
Insurer: MetLife
By: Elizabeth Enriquez
MetLife pet insurance is a lifesaver…
MetLife pet insurance is a lifesaver and are just amazing to work with. They make the process of filing claims and getting the funds for the claims simple. I couldn’t have asked for a better experience! Monty(my dog) and I thank you.
Insurer: MetLife
By: Houston
Prompt Payment
My dog had a surgical procedure. It was very easy to file my insurance claim and Healthy Paws insurance paid my claim promptly. Very happy with the service provided.
Insurer: Healthy Paws
By: Dena Bream
These guys are great
These guys are great - you send in the receipt from your vet and they respond quickly with the decision to reimburse some of your expenses based on your insurance plan. Easy claim submission process.
Insurer: Spot
By: Paul Phillips
Aileen was extremely helpful with…
Aileen was extremely helpful with picking out the right coverage for my 8 year old dog. She was considerate, kind, and thorough with any of my questions. Fetch is a great company with great customer service as well!
Insurer: Fetch
By: Claud