Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Peace of mind for that pet of mine.
The agent was very knowledgeable and explained the policy too make sure I understood what it covered. She had pets and understood just how much I cared and eased my anxiety on what an unexpected health issue could add up.
Insurer: Nationwide
By: Kris Littler
I've had spot pet insurance for 3 years…
I've had spot pet insurance for 3 years now. They have never questioned a claim and have been very quick to reimburse me after I've filed my claims.
Insurer: Spot
By: Kathy Knoop
My agent was great
My agent was great! Super easy process and explained everything very clearly!
Insurer: Nationwide
By: Sarah
Trupanion is the best pet insurance
Trupanion is the best pet insurance, pays claims fast with no problems. Customer service is excellent.
Insurer: Trupanion
By: Judy Clemens
Great customer service Very helpful…
Great customer service Very helpful answered all my questions .
Insurer: Nationwide
By: Rosemary b carranza
Everything is straightforward
Everything is straightforward, claim submissions are easy. I wish the communication and settlement would be faster, but overall, i am satisfied with my experience
Insurer: Pets Best
By: Customer
my dog has better health insruance than I do…
I tell every dog owner I meet that my amazing dog Lucky has better health insurance than I do! Healthy Paws has helped me take care of my little guy for almost a decade. They have helped us through some tough times including a few surgeries and chronic health conditions that presented as he got older. I love that I can go to any vet in any location to get him care, because of course he has even gotten sick when on vacation. Submitting a claim is super easy on the website or using the app, and all my claims have been processed often in a matter of days and never longer than a week or so. Thanks to Healthy Paws I have been able to give him the long and happy life he deserves. When he has had an emergency health condition or needed medical attention I never could have afforded on my own, I was able to get him the care he needed because he had insurance coverage to help us through. He is my best friend and has the best insurance.
Insurer: Healthy Paws
By: Ashlea Hartz
The agent was extremely knowledgeable
The agent was extremely knowledgeable, helpful and so friendly!
Insurer: MetLife
By: customer
Pumpkin is AWESOME
Pumpkin is AWESOME! So prompt with estimates and cliams! Pumpkin has saved my pet's life!
Insurer: Pumpkin
By: Jennie C
A 4 year client
A 4 year client, I’ve submitted several claims for my Maltipoo. All have been quickly and efficiently processed to my complete satisfaction. A very good company to deal with.
Insurer: Pumpkin
By: customer