Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Scam insurance
Scam insurance. I regret leaving lemonade for this garbage. My policy covers emergency vet visits, accident/injury, and the medications prescribed to my dog. They didn’t cover a penny of either visit and tried to say my services aren’t covered when they clearly are. Do not give your money to this company. Lemonade took 5 days max to get refunded and it took these idiots 13 days to even send an email about claims being denied. They are liars and thieves.
Insurer: Pets Best
By: Kayla
The customer service representative did…a GREAT JOB.
The customer service representative did a great job. The turn around time for reimbursement was exceptional. Very pleased. :)
Insurer: Spot
By: Brian Renollet
Everyone at Trupanion was very helpful…
Everyone at Trupanion was very helpful when our fur baby needed emergency surgery. They reimbursed us very quickly for our costs per the policy.
Insurer: Trupanion
By: Jen V
Customer service was great
Customer service was great. I also appreciated the fast review and approval process for my claim.
Insurer: MetLife
By: customer
Fetch customer service was astonishing
Fetch customer service was astonishing especially with Carla on the phone she walked me through everything wanted the best for my dog and took her time with me , amazing amzin now I know my dog has good insurance 🙏🏽🙏🏽
Insurer: Fetch
By: Elite
I’ve had spot pet insurance for a few…
I’ve had spot pet insurance for a few years now. I’m extremely satisfied with Spot. Easy to navigate site, great customer service & quick claim completed.
Insurer: Spot
By: ROSEMARIE SALEH
One of the best decisions I have ever made.
One of the best decisions Ive made, to insure my pets. A very User friendly APP. Easy claims process. Phone representatives are extremely helpful and knowledgeable. Claims are filed, adjudicated and paid within 24-72 hours, of submission. Excellent and expeditious process, beginning to end...
Insurer: Spot
By: Dawn Ferguson
Nadine
I was speaking to Nadine (rep) who was very professionally informative. When we were done I was very knowledgeable on your company and my policy purchase today. Good job Nadine.
Insurer: Fetch
By: Evelyn Oswald
Won't answer phone to cancel. RATES COTINUE TO RISE
They continued to raise my rates to obscene amounts ($85 to $115 to $200 within 2 years, my dog is no 7)...there is no math that makes this worth it. The WORST part is i've been on hold with them to cancel for the past hour and there's no other way to cancel. This is ABSURD. the only good thing is their claims process through the app was easy. But really...policy management would make me never recommend them. It's not worth this headache.
Insurer: Pets Best
By: ELIZABETH