Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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It was seamless when submitting my claims. Also when I had to change my Zelle account they were helping me do that which made it easy.
Insurer: MetLife
By: Mike
I've been very satisfied with Metlife…
I've been very satisfied with Metlife pet insurance. The process is easy, straightforward, and quick. The customer service is attentive and responsive too.
Insurer: MetLife
By: Seth
Highly recommend!
I am very pleased with MetLife pet insurance. I just put in my first claim, and everyone was very helpful and available. They made the process go very smoothly, and I received reimbursement in one day! I highly recommend this company.
Insurer: MetLife
By: Linda
I have been a policyholder for 9 years…
I have been a policyholder for 9 years and for the most part, I have been extremely happy with customer service and timely reimbursement for my expenses. My complaint is that there is a long wait time to reach a human to answer my call and the website has had many glitches that cause frustration. They do increase the price annually which is to be expected but I feel that those of us who home cook and go above and beyond exceptional care should get a little break on these increases! I am still giving them 5 stars but truly hope they fix the above mentioned issues asap.
Insurer: Embrace
By: S. Karin
Nadine Van Ness is amazing
Nadine Van Ness is amazing! She addressed every question and concern as if my dog Prada was her own. Her clarification of terms and recommendations helped me get the best bang for the buck. Nadine exemplifies the BEST in customer service!
Insurer: Fetch
By: Arline
Ease of filing a claim and rapid…
Ease of filing a claim and rapid response from MetLife.
Insurer: MetLife
By: customer
RUN, run far far away and never look back
I purchased pet insurance before bringing my puppy home, unexpectedly at 3 months of age she developed a cherry eye, the document processing department is extremely behind so instead of everyone communicating together I just get notification after notification that they need the complete medical history of a three month old dog. Everything I have from her three visits has been sent on 5 different occasions. And now I’m stuck because I can’t go to a new insurance company with better customer service, an easier app to function, or anything because of her eye and the fact that she have to have surgery on it. Run before thinking about embrace. Everyone told me this was the best and it’s not, it’s been a nightmare to say the least. I’ve been told by numerous people lately that after you file claims they will also raise your cost.
Insurer: Embrace
By: JNB
I enrolled my two healthy pets with…
I enrolled my two healthy pets with Fetch and scheduled their routine veterinary exam based on my understanding of the coverage. Unfortunately, the appointment occurred one day before the policy’s effective date, resulting in a denied claim of approximately $630. I understand that insurance policies have effective dates and waiting periods. My disappointment is not simply that the claim was denied it’s that when I explained the circumstances and asked whether there was any goodwill review or appeals process, I was repeatedly told there was no way to escalate the claim, no reconsideration process, and that even calling would not change the outcome. Had I known the policy would become effective the following day, I would have simply rescheduled the appointment by one day. My pets were healthy, and this was a routine veterinary visit not an attempt to obtain coverage for a known illness or pre-existing condition. While Fetch may have followed its policy, the lack of flexibility and the inability to have my situation reviewed left me feeling that customer service had no ability to advocate for customers. My first experience with Fetch has been disappointing, and I will be looking into other pet insurance options. I encourage anyone considering Fetch to pay very close attention to the policy’s effective date before scheduling any veterinary appointments, even routine wellness visits.
Insurer: Fetch
By: Jared McCorkle
I highly recommend Heathy paws pet…
I highly recommend Heathy paws pet parents. I have it for more than 4 years. Their claim process is the easiest and hazel free in the world. Everything is done through online. Just submit the claim with supporting document and boom you will have the return in your account in few days.
Insurer: Healthy Paws
By: Arun Kamaraj
My cat became ill
My cat became ill, requiring bloodwork, ultrasound, X-rays and other diagnostics. Healthy Paws required records from the time she was a kitten to current day and she’s six years old despite being able to prove that she has been in excellent care for the last 5 years. I had to contact several veterinary offices to get these because we moved around a bit when I first adopted her. I still have not received compensation and has been almost a month since submitting my claim
Insurer: Healthy Paws
By: Jeane DeVries