Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Great service
I’ve been with Fetch for nine years. They are consistently friendly and helpful. Claims are processed usually within a week.
Insurer: Fetch
By: Andrew
A trip to the emergency vet...
We had to go to the emergency vet b/c our dog was attacked by another dog in the neighborhood. We filed the claim and it was processed and completed in 3-4 days. I was very happy!
Insurer: Spot
By: ALA
This insurance was recommended to us
This insurance was recommended to us. Easy to navigate website and easy to understand policy information.
Insurer: MetLife
By: Lindsey Martin
Quick reimbursement
Quick reimbursement. Affordable pet insurance compared to other insurances. Excellent customer service!
Insurer: Spot
By: Dalila Wessels
Great company very concern about the…
Great company very concern about the animals! They cover what they have too right away and it’s a big relief!
Insurer: Trupanion
By: Darlene
Claims & Customer Service
I am very satisfied and happy with the customer service and claims service provided by Pets Best. I have been a member with multiple pets since 2021 and have referred them to many friends and coworkers. They are quick to reply and resolve issues, their claims process is very quick and easy, and their staff are extremely friendly and caring. In addition they have sent me flowers, cards, and memorial gifts for the fur babies I had to lay to rest over the last few years, this personal touch means a lot. Thank you!
Consistently excellent experience
Having adopted a new rescue dog, I needed but was unfamiliar with pet insurance. My vet recommended that I look at several companies. Ultimately, I chose Pumpkin because of their coverage of dentals, which for small dogs are commonly needed but which can be really expensive. True to their word, they covered the dental needed by the dog without any issues. Other smaller claims have also been handled without a hitch and in a timely fashion. So far, I am very happy with them.
Insurer: Pumpkin
By: Chris
Friendly, helpful and professional
The representative (Roger) did a wonderful job explaining the working of embrace insurance and how it would work for my two dogs. He was very friendly, helpful and professional.
Insurer: Embrace
By: YVETTE
Easy as 123..very smooth navigation
Easy as 123..very smooth navigation. Everything was simple and to the point.
Insurer: MetLife
By: finea C
I’m so impressed with how Spot…
I’m so impressed with how Spot Insurance handled our recent emergency. My cat had to go to the ER, and I was worried about the claims process, but Spot made it so easy. They processed everything promptly and without any back-and-forth. It’s rare to find a company that makes things this hassle-free. Truly grateful for the peace of mind!
Insurer: Spot
By: Rodrigo Freitas Rodrigues