Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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The cordiality and the detail…
The cordiality and the detail explanation about the plan and how it works
Insurer: Nationwide
By: Ismael Olivares
Easy and Comrehensive
Just signed up my 2 rescue dogs, and Fabrice Le-Morzellec was fantastic in explaining every part of the policy and getting us signed up. Thank you!
Insurer: Fetch
By: Christine M
Very satisfied!
I have used Nationwide Insurance for my other pets for a few years. In fact, I just had an experience in which my elderly pet became ill and in the end, we needed to euthanize her. Very sad. But Nationwide made the claim process extremely easy and very efficient. I have now signed up another new pet and they provide excellent service!
Insurer: Nationwide
By: Patricia
Easy to use
Easy to use, love that they pay the vet first, and got the reimbursement for my refills worked out. Quick return. Thank you!
Insurer: Trupanion
By: Shari
Easy Filing of Claims With Phone App
Easy to navigate website for filing of claims; agent on phone was extremely helpful in answering questions to assist with initial claim; I wish instant chat messaging was available
Insurer: MetLife
By: customer
If I could rate them less than one star…
If I could rate them less than one star I would. Here is another company quick to take payments for a policy and then use every excuse in the world to not pay legitimate claims that filled claiming can’t be read not detailed,no response from Vet which according to their staff is not true. I have sent paperwork to them 6 times about two separate issues none of which have been resolved and are not trying to resolve. I am canceling this crappy company and having my card company reverse all payments because they don’t honor a Dame thing they say.
Insurer: Embrace
By: Donald Bayless
Everyone so helpful!!
Everyone so helpful!!
Insurer: Nationwide
By: Sheila Furey
I was being rushed to make a decision…
I was being rushed to make a decision maybe the rep was on a timer nd had to rush customers off phone. I only got it because I needed it.
Insurer: Nationwide
By: customer
Chad was great!
Chad was very helpful and helped me with several different scenarios.
Insurer: Nationwide
By: customer